Thrive Pet Healthcare - Legacy

Worse vet ever. I've worked for a vet years ago. The Dr and staff don't know how to take temper. They are afraid of animals. They are beyond rude. You aren't even allowed to go back with your furry family. Never again and this will be shared by word of the mouth. She definitely doesn't deserve one star.
Mar 21st, 2024

My first visit to Thrive with my dog was fine, not great. I took her there mostly for her allergies and skin issues. They did bloodwork, a few vaccinations and prescribed antibiotics and Apoquel. I went on a Thursday, on Friday they left me a message stating that they had bloodwork results. I was at work so as soon as I got the message, I called them back, no answer so I left a message around 10:00 a.m. I called several more times and left messages, no one ever answered the phone. I left the last message right before closing time, still no returned call. Now Im worrying all weekend about bloodwork results. I called again on Monday, no answer of course. Finally on Tuesday Dr Willis called me back with results. She was thorough and very nice. Everything was fine with my dog. Today (about a month later) I requested a refill for her Apoquel and it was approved. I had a plumber at my house so I waited to go pick up her Rx until 5:20. I got to Thrive at exactly 5:38 p.m. and they are closed! The sign on the door clearly states that they are open until 6:00p.m. Now my dog will be scratching, licking , biting her skin all weekend. I work 6:30a.m. To 7:00p.m. Monday, Tuesday, Wednesday next week so I have no idea when Ill be able to get my dogs medicine. This is HORRIBLE CUSTOMER SERVICE!!! Ill get my Rx and will NEVER return to this vet clinic!!!
Mar 15th, 2024

I LOVE Thrive. Back in October my cat had an infected tooth and made an appointment based on a recommendation from a family member. They treated her with so much compassion and empathy which is so important if youre like me and your pet is like one of your children. They were able to get her all fixed up. (I do think the doctor who preforms dentals has since left the practice so Im unsure if they still do dentals) I came back to thrive with my same cat on Tuesday because she was having a nosebleed. They got me in as soon as possible and I was met with the same kindness and compassion. They were able to prescribe me the medication needed and answered all of my questions. Then I even got a text today saying if I had any questions they would reply asap. I will always bring my pets to Thrive because I trust them with my cats and they are affordable as far as pet health care goes. Thank you guys so much!
Mar 4th, 2024

They say at the website first exam for free when I called her the first time she said that is true. After that I get one more call from the same office it said no this is wrong just for membership first time for free which doesnt make sense so I said Im gonna take legal action because youre doing fraud, after that Manager called me she said that is true the first visit for free exam but I was afraid to go because it seemed for me. They want to charge me very expensive for the medicine since the exam for free so be careful these people not honest at all about what theyre doing.
Jan 11th, 2024

Dec 29th, 2023