Potbelly

Had the turkey sandwich. It's good
Apr 9th, 2024

I went in at lunch to order two salads to go. One of the salads had some customization - no hummus, no tomatoes. When I got home, I noticed that the store also removed the chicken and cucumbers. So basically, it was a plastic container of lettuce for $9. I called the store to get that salad refunded (I live 30 minutes away, but the store was on my way home). Do you want to come in and get that refund? No Im 30 minutes away, can I give you the receipt number? Sure Long story longer, there has been no refund to my card. I wont return to this location.
Mar 25th, 2024

Quick bite sandwich
Mar 13th, 2024

I ordered big turkey by Uber, I was missing hot peppers which I included. When I call the store the response is wHAT EVER and hang up on me. Very rude and unprofessional service.
Mar 8th, 2024

My recent experience with Potbelly Sandwiches left much to be desired. We placed a sizable corporate order, only to find a significant oversight upon its arrival. Not only was sandwiches missing entirely, but the ones we did receive were lacking essential ingredients. Disappointed but hopeful for a resolution, we made the effort to return to the store to rectify the missing sandwiches. However, our hopes were quickly dashed when we encountered an unapologetic response from the staff. Despite our valid concerns, they adamantly refused to remake the sandwich fresh and gave us some that where at the pick up station. The lack of accountability and customer service displayed during this interaction was truly disheartening. In situations like these, a sincere apology and an effort to make things right can go a long way. Unfortunately, we received neither.
Apr 1st, 2024