Costco Vision Center

Amazing service. Damaged my glasses during a ski trip and then lens was popped out and frame misaligned. Asked them if they could fix it and went shopping; the guy there not only fixed it good as new but went around the store looking for me so I could have my glasses ASAP. Not a dollar spent and it made my day that he went the extra mile.
Feb 8th, 2024

Very bad quality, I spent almost $400, the frame peeled in less than one month.Never come back again.
Oct 21st, 2023

Thalia took care of my wife and I when we were choosing glasses. We went there twice. First time was for my own glasses, and second was for my wife. Thalia went above and beyond to make sure we got what we needed. She is extremely friendly, informative, and hard working. Great job, Thalia.
Aug 18th, 2023

If youre needing contact lenses do not come to this Optical office. Ive went in first week of May and two months later still havent received my trial lenses. They told me two weeks and I waited a month and called to ask for my lenses my order wasnt put in. Waited again for a month for that order and called today and she said there was no order or back ordered. They gave me one pair of trial lenses that is way off my prescription. I saw no point of that.
Jun 19th, 2023

Since I don't think anyone from Costco s management team is reading reviews, I am just using this review to blow off some steam and to inform other potential customers. I bought lens and frames from this Costco location for a few years now. This time my frame has a few manufacture defects, a huge gap where the plastic ear piece, on one of the legs and two very short screws that causing the lens to keep on popping out; hence, I took it back. I was told by the manager that this frame is not in production anymore and told me to put nail polish on it. I have been wearing glasses for over 50 years and I know all it needs is to heat up the plastic piece and push it back in. However, no one knew how to fix it. Then I asked if it is possible to remove and replace a leg from an exact same frame on the shelf but was told this is against Costco policy. If I want another frame, I will have to pay for the lens. I finally went to an optical repair shop and was the gap was fixed on the spot for free. By the way, the issue that the frame's two real short screws this was fixed by the manager. If you buy glasses here, you need to inspect your new glasses carefully to ensure the glasses is in perfect order because the after sale service is non existent.
Aug 31st, 2023