Gehan Homes at Carmel

May 29th, 2021

Apr 25th, 2021

May 25th, 2020

Apr 18th, 2020

Our experience buying a new Gehan Home. Our first interaction with Gehan was in the model home with a greeter. The model home was beautiful. We were informed that the one sales rep for that location was not there. Not a big deal, we decided to try again a couple of day laters. Pam is very nice! We had a great time talking to her and going through the sales process. My biggest complaint was that we kept getting interrupted by other people looking for homes. Pam is very friendly but her product knowledge was not accurate. I asked if all walls were 16 inch on center (IOC), or if it was just exterior and load bearing wall. She told me that ALL wall were 16 IOC. When the frame went up there are a number of walls that were not 16 IOC. We were also given inaccurate information about our fence line, and she failed to disclose a gas line running through the property. I would have much preferred “I am not sure, but let me find out.” Rather than incorrect information and best guesses. Sales Office Summary. Pam Willet is very friendly and fun. Sales Office is under staffed. Pam should brush up on product knowledge. The next step in the process is with the design studio. Design Center Summary. Staff was very friendly and helpful Time allotment in the design studio is too short. Price for upgrades is ridiculously over priced. The next step is construction. From the pre-constructions meeting to the very last day, Tom, our construction manager was Awesome. The quality of construction was great. Don’t expect to get Tom’s number and talk to him regularly. Trust that he is going to get it done and done right. We saw a few things along the way that were not correct, we texted sales who forwarded it to construction and Tom fixed them right away. Best part of this entire process was construction. We contracted 1 month after our friends in the same neighborhood (who bought from another builder) and we are moved in while they just got drywall. Quick construction times and quality Construction Summary Tom was Awesome. Construction times were quick. Quality was great. Finally, we get to closing. This is where Gehan FAILED and FAILED hard. I let Advisa, Gehan’s preferred lender, compete for my business. The loan officer at Advisa took one look at my loan estimate from my lender and said “There is no way we can beat that.” So Advisa and Empire Title lost my business while, both Adivsa and Empire acted like professionals and understood. Gehan however did not act in a professional manner. First they told me the price of the house was going up $6,800 because I was not using their preferred lender. They set a closing date of 4/30, I asked for it to be moved to 4/29. The appraiser on the house messed up and made a mistake delaying the closing by 1 day. This was the appraisers fault, not the loan companies or the title companies, but Gehan tried to charge us $500 for not closing on time. THEY TRIED TO CHARGE ME $500 FOR CLOSING ON THE SAME DAY THEY ORIGINALLY REQUESTED!!! This is where Gehan FAILED and FAILED hard. Summary of Closing Customer service was terrible at the end Unethical and immoral behavior Petty and unprofessional Finally Scores Sales: 3 of 5 Stars Design Center: 2 of 5 Stars Construction: 5 of 5 Stars Closing: 1 of 5 Stars Finally verdict: Was happy through the whole process until the last weeks. We love our house. We paid a lot more for it than it’s worth and there are upgrades that are missing. Advice to Gehan is to show some appreciation and customer service regardless of how they are paying for your product, you are getting paid either way. At the end of the day, I would not recommend Gehan for a home purchase. They definitely aren’t the worst out there but I have bought multiple houses and there are better home builders out there, that will do a good job of taking care of you start to finish, top to bottom.
Aug 28th, 2020