Pacesetter Homes

Susan Willeford with Pacesetter Home in Saddle Creek, Georgetown saved me and my buyers "by the bell". No, by the phone call from her! Our buying process with Susan was nothing but greatness and TOTAL TRUST from sales representative, lender, and superintendent. If you need to find a new home with Pacesetter, please reach out to Susan. I guarantee that you will not get disappointed. Thank you, Susan, for finding my buyers a great home! Vivienne Thao Le, Realty Texas REALTOR.
Mar 28th, 2024

Great staff!
Jul 26th, 2023

Our intent has always been to build you a home that is in accordance with the design and quality standards outlined in the Purchase Agreement That is part of the last message Id received from them after deciding that it would be better for me to lose 15 months and $15K than to spend $400K+ on a home that I simply did not trust. So why was I so willing to lose all of that time and money? 1. This company cuts too many corners (literally and figuratively) for my liking. My suspicions really started to kick into high gear when Id saw the frame and how badly it was constructed, including the materials used. This company uses finger jointed boards (photos provided) and, as Ive since learned, these are A LOT cheaper than typical straight boards. While they may be structurally sound, one of the drawback to using these is that the walls in the home may not be straight. Again: the walls in the home may. not. be. straight. And on that note 2. During my final walkthrough with their team, Id pointed out that 5 walls are indeed shocker not straight. So unless convex and concave walls are a new design feature that Im not aware of, then something (and not just the walls) went seriously awry. The kicker came when, during that final walkthrough meeting, I was informed one wall cant be straightened due to my crazy decision to have a water softening loop installed. I know: silly me. (Side note: at the conclusion of that conversation I was told that no lie the walls in their model homes, probably arent straight, either. Ummmmthats not a flex, my guy. Was that really supposed to make things better? Youd basically just admitted to me that ALL of your work is sub-par. Yay?) (Side note to the side note: youve gotta love it when a company tries to gaslight you into thinking shoddy work is somehow perfectly fine and that youre the crazy one for expecting the walls in your BRAND NEW home to actually be straight) 3. The crews they hire are butchers. Every single time I went to check on the progress of the house Id wind up coming across something that was, either, measured wrong, cut wrong or quite probably both. Every single time Id pointed this out to my salesman I was told that theyd fix it. Id honestly heard those two words so often that Im convinced that they should just print them on the back of their business cards. From the cabinets, to the walls, to the electrical outlets, to the garage door, to the leak that flooded a wall, their crews are incredibly adept at haphazardly throwing your house together in ways that are incredibly problematic. But hey, good news because: Well fix it And, mind you, many fixes often involved simply applying caulk (photo provided), presumably so they can stay in compliance with the contract. (See issue #1.) 4. The leak. I was TWO WEEKS away from closing when, during one of my many (MANY!) checks, I walked into the home to discover that there was standing water on the 2nd floor balcony and it was draining into the wall below. And into the garage. Theyve been persistent with the idea that one of their crew members accidentally cut into the weatherproofing (see #3), and Ill just have to take their word for it. That leak was my proverbial last straw So if these are in accordance with the design and quality standards [as] outlined in the Purchase Agreement then Im 100% convinced that I was right in cutting my loses. Ill never do business with this company again, nor will I even consider buying a home built by them. Too many issues, too many headaches, too much lost trust, and too much peace of mind decimated. and theres just no fixing those. Services: New construction services, Home building
Aug 15th, 2023

The staff are friendly, HOWEVER, build quality is NOT quality. Furthermore, ANYTHING that goes wrong that you reach out to Prohome, their warranty company, will be dismissed or dragged out until your warranty expires. I have had cooling issues in my house since the initial walk through (almost 2 yrs ago) and have been going back and forth with them since then. I have finally given up and am just spending my money to fix the issue. Being a disabled veteran on a fixed income doesn't help this. Well here is the problem I had with the house. I have been in this house for almost 2 years now with little to no resolution to the problem that I originally reported within 60 days of closing and moving into this home. I was paying $300 or more on electric from June-Sept in 2021 and $300 or more from May-Sept in 2022 (that is $2700 just on electric) for a 1400SqFt house. That is WAY more than I should have had to have paid because of substandard craftsmanship, lack of help to fix this issue from ProHome and quite frankly as far as I can tell, a fraudulent inspection. So, I contacted a heating/cooling company that came through and did a full energy audit on the house, last week. Pacesetter claimed it passed inspection for insulation and they specifically showed me 4-5 places in the attic where the insulation was literally 50% what it should be in depth, or rather BELOW code. They also showed me multiple ducting connections to the ceiling where it wasn't sealed properly at all, so much so, they could just lift the ducting right off the vent inside the house. Austin Air (company that Prohome, warranty company had come out with every report, 8 times in total) actually vocally recommended that I should probably have the insulation of the house looked at during the last visit. Which is why I did this. However, they said they wouldn't put it on their report because their job was AC not insulation. I specifically called out that heat from the attic was (in my opinion) bleeding into the house. Which the heating/cooling audit proved to be true. At this point I am having to spend thousands of dollars to fix the failure in quality that Pacesetter set, and the failure of the inspector as well. All this was confirmed by contacting a heating/cooling company, having them come to my house and setting up the work date and corrective actions (ALL WITHIN 1 WEEK). I have been pleading with Prohome and Pacesetter for 2 years to help me, with little to no resolve. I have learned a lot from this experience I will say. This was my second home I had built for me, the first one had little to no issues at all with it so I never had to deal with this. This home has had the persistent issue of NOT being able to cool the house SINCE DAY ONE. The builder commented to me in person, only 90 days after closing, that they didn't have an issue cooling the house when they did their checks. WELL NO KIDDING, you did those checks in Apr/May when the temps at the time RARELY reached 80. DO NOT BUY FROM THEM! Services: New construction services, Home building, Interior design
Jul 12th, 2023

Ive owned a Pacesetter Home now for 4 years. What Ive learned is that they put cheap products that look good in when building, and then they begin to break and need replacement. Ive had AC condenser issues, I had to replace front and back doors which I found out were hollow core, which gives no security. A piece of the chrome is falling off my stove, messy paint and caulk work, I discovered when I was having my windows cleaned that the master bath window was put in without one of the sash cords (the rope on both sides of the window to raise and lower. So, I have a totally non functional window! The landscaping looks good when you see it new, but the soil was never leveled before putting sod on, so now all the homes have huge gaps under the fencing, which neighbors are putting rocks at so their dogs dont get out. I just spent $7,000 to add topsoil, leveling flat this time, and replaced the sod. Its really irritating to say the least. I should not be having to do this to a four year old home! I cannot recommend Pacesetter to you for all the above things. Who knows what will break next? Im not looking forward to finding out. Services: Paint indoors, Home building, New construction services, Predesigned floor plans for homes, Landscaping
Mar 26th, 2023