Montgomery Custom Pools

Oilfield Apps _{on Google}

Aug 29th, 2018

Montgomery Custom Pools just finished the nicest pool I have ever owned! Just in time for summmer. Vance has built serveral beautiful pools for my family and friends does great work! It was my turn :)
Thank you sir!
Clayton

Ali R _{on Google}

Jul 26th, 2018

The nightmare of dealing with Montgomery Custom Pools is like dealing with the most dysfunctional family member in your life. Sales sold us our pool and claimed that if the build took longer than 6 weeks, there was a problem. The build took a lot longer and sales quit taking our calls. We never knew from day to day if anyone would be at our house to work. The owner had the nerve to tell us that we lived too far and the trips to our house had killed his margin. This was after he was paid in full mind you...
The owner's early 20s son basically built our pool. We are convinced we were guinea pigs for him to learn. Example: At one point, the kid buried a drainage pipe in the dirt. We brought this up to the owner who asked if we would dig it up and measure the pipe so he did not have to drive to our house. We did...unhappily...and the smell from water being stagnant and mud clogging the "drainage" hole was horrific! This sparked extreme worry as to what else was done 1/2 ways.
After the build was complete, we paid to get a 2nd opinion on the plumbing as we suspected there was air in the lines based on prior experience with a pool. We had brought this up to the owner who told us that if we find the problem, to let him know; he claimed to have already checked and couldn't find anything. Turns out our 2nd opinion found the problem right away, fixed it, and let us know that the plumbing was cheaply done and we may eventually have to get it redone. The routing was too short and the piping should have been a 1/2 size larger. Not to mention, our pool equipment looks like the leaning tower of Pisa.
Every day that contractors were at our house, we had to pick up garbage so our dogs wouldn't eat it (i.e. taco wrappers, drink bottles, etc.) The son had a young lady with him one day who used my backyard as a bathroom. When they were called out on it, we got to hear colorful language pertaining to us and how far we lived. We relied heavily on our backyard cameras to let us know when people were working. Again, we never knew from day to day. There was NO communication.
The unfortunate part is that the company did not apply for permits with the county ahead of building our pool, so we did not have that safety in place. We also found out (from the owner) mid build that he had been fined - something to do with permits on another build.
Here we are months later... We just received a letter in the mail from the gunite company threatening to put a lien on our house for non-payment. When we called the owner of Montgomery Custom Pools, there was a screaming match. P.S. we received a written piece of paper from Vance via text that he paid the gunite company by exchanging services for a Jeep. We should not know that level of his financial situation. He has sad stories galore and nothing is his fault. No-one should have to deal with a company like this. Unprofessional and an all-around NIGHTMARE to deal with!
Caveat - we had a pool built in our previous home and know the process. Do your homework. Read reviews. Ask for reputable references.
6 months later, after original review above - We started getting harassment texts and phone calls from the owner regarding bad online reviews. In addition, we have had to pay to get plumbing re-worked and are looking into getting concrete decking redone due to the concrete cracking. Not to mention the surface of our pool having craters. It's extremely frustrating. Again, do your homework on reputable references.
Here we are almost 12 months later and the owner won't go away. Still receiving harassment communications regarding online reviews. It is gotten to the point where he is bullying us with threats. NOT OKAY.
Simply warning consumers. The positive out of this experience is meeting others that share similar horror stories from dealing with this company. Frustrating but nice to know we weren't the only ones dealing with empty promises, excuses for everything and lies.

Michele Martin _{on Google}

Jul 24th, 2018

Thank you Vance!! I know my vision was different and we didn't always agree on my customizations but you made my dream pool a reality. Excellent customer service and awesome work. I'm very happy!!!

Chris Terry _{on Google}

May 16th, 2018

Awesome place! Got the filter I needed quick and installed in less than 24 hours.