Dogtopia of McKinney

My 2 Boston Terriers have been to a few doggy daycares, and this has been far the best location for them. The climate controlled indoors is perfect for my pups who can't handle really hot or really cold days, and also for my boy who has bad allergies. Indoor space is a very good size for them to run around and play with the other pups. Webcam is great. Location is clean and have had no issues with my pups for daycare or boarding. Staff is very friendly.
Mar 27th, 2024

LOVE
Mar 25th, 2024

Dogtopia of Mckinney fraudently charged me $843 dollars in January 2024 though no pet of mine was boarded with them.at that time. I have been repeatedly following up with them for the past 3 weeks to reverse the charges, but to no avail.What is really surprising is that not only were they unable to provide me with a plausible explanation, they were completely unapologetic about it too.I am left with no choice but to put in a review in the hope that they take responsibility for their actions and be more sensitive and fair to their customers in future.
Mar 6th, 2024

By far my FAVORITE Dogtopia location in DFW. They love love our German Shepards, and treat them like they are their own. You can tell my babies love being there, as they get so excited as we drive into the parking lot and everyone welcomes them, and they just can't get enough of all the love and fun they have every day. By the end of the day, they are clean (they smell like they had baths!) happy and EXHAUSTED. Thank you so much for taking amazing care of our baby boy and our sweet girl. I highly recommend the McKinney Dogtopia family to take care of your fur babies. XXX
Dec 15th, 2023

Do NOT take your dog here. My fiance and I have trusted Dogtopia in Southlake with our Aussie for the last year, and had nothing but positive experiences with them. When we bought a new house we were thrilled that there was a Dogtopia in McKinney and happily enrolled him here. After TWO days in daycare, we will be pulling him and looking elsewhere. Just like other reviews, we completed the meet and greet and he passed with flying colors, and a had positive experience looking at the facility. Day one was fine, but day two everything went downhill quickly. I logged into the webcam in between work events for 2 minutes, and was appalled by what I saw. The trainer was being aggressive towards the dogs, he was a man with long hair in the Park room. I watched him grab another black dog by the scruff so hard that it ripped his collar off. Naturally, you can assume I was concerned and I continued to watch and decided to start screen recording. I watched him approach my dog who was just playing like the other dogs. He put the leash around him and walked with it very tight to the crate (my dog was not resisting). He puts him into the crate, and yanks on the leash so hard that both front paws leave the ground. My dog is 45 pounds do you can only imagine how hard he must have pulled him for both paws to leave the ground. I was absolutely horrified, but I very respectfully called Dogtopia and spoke with the manager, Doug. He told me he would review the tapes and when he called back he was rude and dismissive. He told me his employee behaved within his realm, and did nothing wrong. He told me that the collar on the other dog only ripped off because it was a quick release. I have never seen even a quick release collar that just falls off because you simply touch it. I told him that I trusted them to keep my dog safe, and how concerning that it only two TWO minutes of watching the webcam to see this behavior, what about the other 8 hours I was not checking on him? It is clear that the manager of this franchise does not hold his employees to the high standards I had experienced at other Dogtopias. Please take the other negative reviews about this location seriously. Protect your fur babies, they have no way of speaking up for themselves.
Nov 17th, 2023