Chase Bank

Great customer service, I feel like part of the family there
Jan 2nd, 2024

This branch is a joke.  Customer service is terrible.  I went there to open a business account.  We already bank with Chase in CA and my partner wanted me to stick with Chase because it would make things easier for us between the two accounts.  The greeter at the door operates more like a bouncer than a customer service representative.  He says there is only none person that can open accounts, I need an appointment and there weren't any available this week (it's Monday) but Saturday is first come first serve.  Yeah right pal! I'll go somewhere else. I did, with no problems.  See ya Chase! Thanks for allowing me dodge this bullet by getting locked into a branch that based on the reviews here continues to provide bad customer service.
Sep 18th, 2022

Nobody ever answers the phone at Chase and I drove to the branch on 380 and Lake Forest (by Kroger) asking to have the Chase Private Client banker to call me multiple times and have never received a call. So frustrating.
Aug 9th, 2022

I went to this location on 380 and Lake Forest to cash a Cashiers check and the first thing I notice is everyone is sitting around doing nothing. A very nice person greeted me and I told her I needed to cash in a Cashiers Check and then have another Cashiers Check issued to me. I had recently sold a boat and the buyer had given me a Cashiers Check issued by his bank. I needed a new Cashiers Check so that I could buy a new boat. The girl told me no problem and started the transaction. When the transaction didnt do through she brought over a manager, a women with black curly hair. She looks at the screen and then tells me, very rudely We cant do this, why would we give you a check based on another check we havent been paid on. You can deposit the money and when the check clears we can issue you a Cashiers Check I said its a Cashiers Check, not a regular check, its been issued by the bank. She says It doesnt matter, a Cashiers Check can be counterfeit, we see fraud all the time. The lecture went on for a little while longer then she walked off, back to her office to do nothing. I am a physician, I was wearing my scrubs, I have a lot of money in that bank, Ive been a customer for 2 decades and Im being treated like Im trying to commit fraud. If she would have just been nice everything would have been fine but I guess customer service is a thing of the past. Obviously this is true at this branch, with a 2.7 satisfactory rating! The money was in my account the next morning and needless to say I went to different branch to finish my transaction. This woman was awful and there was no reason for it.
Feb 15th, 2023

Good luck here is all I can say! You cant ever be a walk in, because they're "so busy and scheduled up", they act like they're doing YOU favors here no matter how much money you have in the bank.
Jun 9th, 2022