Home Services at The Home Depot

DO NOT DO BUSINESS WITH THESE PEOPLE! Sales - 3/5, installation 1/5, Cystomer Service 1/5. Quality - 1/5. Designers selected in Jan and contract signed. Sales person said he would make small touch ups so the closet reflected what I wanted. I had to call after the fact to get those changed once the contract came through. Inconvenient and lazy. My closet was supposed to be installed in March. A two day job which took a total of six hours could have been done In one day. Installer left 4 hours in at 2:30. Came back the next day. Tried to say he was done but we called out all the missing elements, pull down rack, two sections, shelves, bars, drawer handles. Then the man told me to inventory what he didnt install. Idk if it was lack of u understanding or laziness but also, why are you asking the customer which parts on your documents are missing? Customer service is pisspoor. Shayla and Joy never know what is going on. I was supposed to get a call the Monday after the failed installation with what pieces were ordered and was told theyd be fast tracked so I wouldnt have to wait another six weeks. Havent heard from them. Shayla has never called me back, never answered an email. When I did get a hold of someone JOY assured me her or Shayla would look into it. I have called probably 15 times and level several voicemails and neither one of them have called back. Today I called corporate. They transfer me back to them after waiting 20 minutes for someone to answer) only for Joy to ask me what was missing then told me she has no idea when my order is coming I. If you dont know whats missing, what did you order? Ive now been charged full price on this since Feb and its missing. They wont discuss compensation until its installed. Sounds like a scam to me! For the price, quality and service, it is not worth the effort.
Apr 28th, 2023

Good place
Dec 13th, 2020

Jan 5th, 2018

Best store ever
Sep 21st, 2017