PNC Bank

I really love Silvias customer service!!! I came in and wanted to deposit a check, she help me very well she was kind and very helpful she successfully help me with everything next time I go there Ill be looking for her to help me out!!! Adolis Birdsall
Feb 23rd, 2024

Love having this remote location. It's not a full bank but has a self served teller machine where you can video chat with a teller.
Jan 6th, 2023

This location staff are uneducated . Never solve any issues. I started with business account and personal account by last December. I ordered checks around $100 . Old manager left and new manager took the position. All the staff are rude . Every time they are intimidated me. Without my knowledge they closed my business account by March 10th. All of my checks are returned. I waited to solve the issues by June 26th thy didnt solve the issues. The guy sitting in the front dusks. He is very rude and unprofessional . By June 28 I close my personal account. And leave this bank. Customer relations is very poor.
Dec 31st, 2022

Set up high yield savings account at PNC terrible. First compliments to all staff I dealt with. Leadership policies that are horrible. What happened is after transfering to and depositing fairly significant money at PNC I then went to move online several thousand to my primary bank. Would not allow had a maximum of $2,000 and simular limit on a rolling 3 months. Discussed with customer service and manager of. They could not change. In other words they refused to give me my money except in small increments. Are you kidding me. But I had a solution went to branch demanded all my funds immediately which they did. Again very nice and very disappointed they could do nothing. So instead of 2k PNC said goodbye to much more, how stupid. My opinion stay away better bank's are available. It was a trial by me to gage quality of service and ease of use. They failed miserably in my opinion
Aug 15th, 2023

This PNC branch really needs to retrain the employees on manners and customer service especially the old lady with the red hair and glasses !!! I went in yesterday to cash my payroll check and she took forever looking at it then went to talk to one of the other tellers then to a manager. Then she proceeds to tell me you need to call them and I asked her why whats wrong she started being rude and snappy and basically shooing me away continuously telling me I dont know! you need to call them Im not cashing it no explanation or anything, I worked at a bank for 3 years myself and theres always an explanation as to why a service was being refused. I was okay with her not cashing my check but it was the way she spoke to me in such a rude and disrespectful tone which was so uncalled for. Just because I dont hold an account there doesnt mean I dont deserve respect or be spoken to like that. I had to drive and extra 30 minutes to the PCN branch in Las Colinas and they took great care of me. Idk why she was giving me a hard time and being so rude but either retrain her on her customer service or she has got to go ! That is not the type of people you want representing PNC Bank.
Jul 30th, 2023