Sheraton DFW Airport Hotel

My stay was good with plenty of parking for my truck and trailer. The block the hotel is on did experience a power outage for 30-45 minutes, but I will not fault the hotel for that.
Apr 9th, 2024

This the absolute worst and I mean worse place the customer service was terrible the black lady that works Thursday nights was such in a rush to leave from work she double charged my debit card. So instead of $150 for the night it was $300 upon calling and informing them of the error I have met repeated rudeness from the morning shifts when trying to understand when I will get my refund its been 5 days and I have yet to receive a refund which is just a complete waste of my time. If I wanted such rude treatment for the hotels error I would of just stayed at a motel 6. Staff here is very and I mean very rude I will not be staying at this location EVER again . Pillow were comfy.
Apr 8th, 2024

Reception was supremely busy with a couple of the counters not having working card readers. Attendants behind the desk were extremely helpful, but contending with poor technology and a very long line. When we made it to our room, We found it smells of cigarettes. While the attendant at the front desk offered to move us, it didn't work because of the room type and location relative to the rest of our party. There was no easy remedy to this problem While this is close to DFW, there are actually hotels inside the airport premise that should be considered While the Sheraton brand is a wide range of offerings, this property is definitely on the older and worse end of that range. I would not recommend this property
Apr 8th, 2024

Considering the price and the convenient location next to the airport, one would expect the Sheraton DFW hotel to uphold higher standards in maintaining their facility and rooms. However, my experience was disappointing. Firstly, the air conditioner and ventilation system barely functioned, leading to discomfort during the stay. Additionally, the carpets appeared old and emitted a moldy odor, detracting from the overall ambiance of the room. Customer service was another letdown, with certain staff members displaying reluctance to accommodate basic requests, such as providing bottled water instead of tap water. Moreover, encounters with hostility at the front desk, despite maintaining a cordial demeanor, further marred the experience. Overall, while the hotel's location is convenient for travelers, improvements are needed in maintenance and customer service to meet expectations for a satisfactory stay.
Apr 6th, 2024

The pictures online looked nice. My stay wasnt ideal at all. I checked in, went up to my room, turned the air-con on and went downstairs to eat. I waited It turns out the elevators were being serviced. I had to go from the 7th to the 3rd floor by stairs to get on the elevator. At least the elevator issue was temporary. The hotel was hot. It turns out the air-conditioning was not functioning either. There was a very limited menu and little food options; not congruent with the size of this hotel. The lobby and open restaurant area were filled with LOUD intoxicated guests. These loud, drunk business women were loitering throughout the Hallways all through the night. This was a Monday night. The TV worked, but would not sync up with my phone. Guest services stated this was throughout the hotel. The bed was rock-solid. Im not using this as a positive metaphor.
Apr 6th, 2024