Journeys

When I went to Journeys a few days ago this employee was already helping me out and everything was going just fine. Suddenly the manager Sebastian kept insisting on helping me, but I was already getting help so I didnt need any further assistance. I told the manager that it was okay and that the employee was helping me already. The manager looked bothered so he walked away, and throughout the time I was there he kept giving me nasty looks and I felt so uncomfortable because he also kept looking at me up and down. Dont think Ill go back to that journeys.
Jan 23rd, 2024

my family stopped by to say hi, and while they were here the manager sebastain wrote on a sticky note "ur mum" and then "fired" 5 times. I have a picture of it
Jan 21st, 2024

Shay was amazing!!!! Perfect customer service and very helpful while placing an order to ship to my home!
Apr 5th, 2023

Feb 5th, 2022

On March 29, 2021 I went to Journeys in the Irving Mall with a picture of shoes I wanted to purchase for an out of town trip. I showed the picture to the sales rep in the store and she told me that they were out of that shoe in that particular size and walked back to the register and picked up her cell phone like I wasnt even still there but another sales rep that I talked to in the store offered to order the shoes online for me and helped me purchase what I wanted. One representatives customer service was bad but her colleague went above and beyond. Fast forward to 04/13/2021 I proceeded to go to Journeys to return a pair of shoes that did not arrive on time for my trip out of town. As I came upon the store an hour before closing all I could was the gate pulled down and the store was closed and I was puzzled with what was going on. I stood there a few moments and decided to call the number on my receipt as to maybe someone would answer with resolution. I called and noone answered. So I began to walk off and I saw two sales representatives coming from lunch raise the gate and go in so I stopped them and asked what was going on why were they closed an hour before the mall closed down. The sales representative went on to tell me that they closed early because they had inventory to stock and that I should just come back tomorrow and return my merchandise. I have never in my life heard of a customer being told to return the next day because the employees have to put up inventory. I was not in the best mood after this ordeal. An improvement has got to be put in place. This is definitely unacceptable. Very disappointing and frustrating.
Mar 7th, 2022