Hilton Garden Inn Dallas at Hurst Conference Center

Outstanding guest care and services, especially by Mr. Dontez.
Apr 7th, 2024

A company booked a loft room for me, but the loft rooms are terrible. Theres a huge bar/desk dividing the room with the bed weirdly positioned directly in front of the window and the headboard against the desk instead of a wall. This position makes it uncomfortable both for working at the desk and for sleeping. The first night room reservation couldnt be changed because it was booked through a third party, but the second night, they cheerfully changed me to a regular 2 queen bed room and it was a million times better. Very comfortable, restful, and pleasant. Slept so much better. I had packages sent to me by my company and the staff texted as soon as they arrived. Other than that first night, the staff was very helpful, and eager to help. Just do not get the loft room and the rest is great.
Mar 30th, 2024

Jamie (hostess)was welcoming and very knowledgeable. She guided me to all the different restaurants around the hotel. She also mentioned the hotel restaurant. I decided to go to the restaurant. The bar tender (James) was very nice and made great drinks. His service was on point.
Mar 25th, 2024

Mar 24th, 2024

Room was clean and very comfortable. Breakfast was very good and had a variety to choose from that was upkept promptly by very accommodating staff. Would have loved to have given a higher rating but the service I received after I had left the hotel really left a bad taste. Very rude lady called only one time and left a voicemail threatening me with police in a rather brandish sort of way over there being left over charges that weren't going through cause my card was locked. This was solved immediately when I called back to let her know that my card was locked and that I had unlocked it for her to charge and that there was no need to threaten me how she did as I only needed to know that they were needing to charge my card for things that had gone slightly over my deposit amount. She did not comment or apologize and abruptly hung up after the charge went through. Very disappointed with this hotel... I've never experienced this kind of behavior with any hotel I have ever stayed with. Noteworthy details: Rude tyrannical staff in the morning that are eager to escalate to unnecessary actions over small issues ( most likely any issue at all )
Mar 29th, 2024