GameStop

I go inside the store today and there was a couple of ladies standing at the counter and 2 additional people shopping the store. I had been standing there for about 3 minutes then one of the people got in line and then a couple more minutes passed and the last person got in line. Now this is when the person at the counter looks at me and says "The line is over here". This person CLEARLY saw me standing there all that time before but yet he wait until others get in the line and then direct me over there. I went in for a simple VBuck transaction but took 20 minutes more than needed because the 2 people in front of me had longer transactions. I simply don't understand the lack of common sense.....
Dec 31st, 2023

Never answered the phone.
Dec 29th, 2023

Dec 11th, 2023

Dec 2nd, 2023

Honestly I'm not sure why. Both the three times I've been to this specific location I rather I didn't. I've since got out of my way to go to other locations. My first trip I was looking to purchase the in store book for tears of the kingdom walkthrough. And looking to preorder it. They were adament it wasn't available in store for preorder and they had no idea when they'd get it in. I go to another location I know well and they explained that was preorder online only. But they did tell what date they'd have the books in store. Mind you this other location that I ended up going to. Was 529 and hwy 6. My preferred location now an hour away from me. This location is 10 minutes..... Shows how much I didn't like the experience. The second time I thought. Well I'll give it a try. To purchase a console before work. Online and on Google maps. This location opens at 10am However their posted hours stated 11:30am. Vastly different. So I ended up going to the memorial city mall location which stated they opened at 9 am online. And when I called they confirmed that they were open. And I had a lovely time. Lovely conversation and was able to get my console. The third time I walked I needed help updating my pro membership information as someone had input my address wrong as I was not getting my game informed. After calling game informer directly they advised me I had to go in store to correct it. As this location is 15 minutes away I went here. Again I was met with unhelpfulness. I explained I just needed to update my address. They were adamant that only game informer could do that directly and refused to help. I didn't make a scene either time I had been. Simply asked. " Hey I was told by game informer that my address is wrong. Can you help me fix it so my pro membership is up to date." And they wouldn't help me. I went to the location on 529 and 6. And helped immediately by the wonderful people there. Overall I really wish this location was friendlier and more helpful. But it wasn't. I have since decided that I won't be visiting this location at least for awhile. They need to update the store open hours for sure. I will continue to visit other locations. More than likely the memorial city mall 30 minutes away because of how helpful they are.
Dec 16th, 2023