Public Storage

Keekee Robinson _{on Google}

Apr 6th, 2024

These public storage is the best storage place I ever rented from good Coustomer service a 1 professional service

Clarence Wenzy _{on Google}

Mar 27th, 2024

I really want to thank Ms. Renee and the staff. Renee was awesome she needs a 10. Customer service was a 10 everything was a 10. Renee is awesome. I recommend her for a promotion..

Mariaa Manzanoo _{on Google}

Mar 21st, 2024

Rene was very helpful and answered all my questions Great customer service !!

Brebre E _{on Google}

Mar 18th, 2024

This property manager Renee was very professional and she has great customer service . The office and property was clean

Mario Prado _{on Google}

Mar 20th, 2024

Not a fan of leaving bad reviews but this has to come out. This place has an awful smell and terrible customer service!!! Plus-Double in price in 4 years!! I would rather pay more at another business or location at this point than to keep my stuff at LarkWood any longer!!!
There has been a terrible smell in the building for well over a year now. I called to inquire about it after going to the building recently and I just got off the phone with someone at the actual site. I thought that by now the smell would be gone. I was wrong. While on the phone, I was interrupted at every chance I had to speak, and when I asked what is being done about the smell, the only response was Its taken care of, which it isnt.
The woman on the phone had a terrible attitude from the start Just awful. She asked me for my unit number and immediately placed me on hold without letting me respond, or with any reason for the hold. Im concerned because I dont know if she has key access to our units and our belongings. Looking back now, I shouldnt have given her the unit number. I think that our unit couldve possibly been tampered with or compromised by her or one of her affiliates.
Little does she know, we keep a very accurate accounting of whats in there regardless of how it looks, and we WILL know for certain if she went in there or not.
I called back after waiting 4-5 minutes of being on hold and then she asked for the unit again. This time I didnt want to take the risk so I withheld the info and she got even worse with me. I then heard the sound for starting a video on an iPhone in the background, and she started speaking with a much different tone and asked for my info again. This time I challenged her inquiry and she got loud and aggressive again, then just hung up on me when I confronted her on all of it, including whether she was recording or not.
One other note, as others have said, there are hardly ever any dollies available for use when the lot is open.
Lastly, the price of our storage has gone up almost double in the past four years since leasing our unit. I do realize inflation has hit us all pretty hard, but doubling our price for storage is absolutely insane! We most certainly will not be renewing our lease, and will be getting our stuff out of there as soon as humanly possible.
I really hope that public storage gets their act together by cleaning house (literally and figuratively) and hire someone adequate for this position.