Hilton Houston Galleria Area

Hiltons have slipped. They aren't worth it anymore. Over priced for no reason. Is this a great hotel? No. So, there's breakfast or something else to make up for it? No.
Mar 25th, 2022

Horrible hotel. Reservation did not get honored when I arrived, and staff told me to go to another hotel because they were sold out. The lobby was filled with people complaining about the same issue because this hotel double books to avoid losing money on cancellations. When I insisted that I had a reservation and called upper management to complain, my room suddenly appeared. Housekeeping staff at this hotel was very nice. On a different stay, the lock on the door did not work and I had to insist for almost an hour to be moved to another room for safety reasons. Staff comes across as very rude and nonchalant. Definitely not your normal Hilton hotel.
Mar 15th, 2022

Wonderful experience
Feb 20th, 2022

Feb 3rd, 2022

The below hello email was sent to me from the corporate team of the Hilton Hotel stating that they would reply respond to my situation where my truck was broken into my window was broken but nothing was stolen out of my truck it cost me $140 to have my window fixed they never reply to me besides the below email..What kind of Professional Organization is this there was another car window broken that day as well... I would like for them to pay for my window which cost me $140 that was no signs stating that park at your own risk I was on their property stayed in their hotel.. I paid over $200 to stay there..After reporting the incident to the police department they told me that is the worst neighborhood to stand they have more burglary robbery in that area than any other area in the city I would not stay there..Please pay me my $140.00.. EMAIL FROM THE SENOIR EXECUTIVE TEAM BELOW AND NEVER CONTACTING ME AGAIN WITH A RESOLUTION: I hope you are having a good day! Thank you very much for taking the time in contacting us at the Hilton Corporate Office; on behalf of Chris Nassetta and the senior executive team my name is Sherry. I am responding to your email regarding your recent stay at Embassy Suites by Hilton Houston Near the Galleria. Please allow me to apologize for the delay responding to your message. We are experiencing a significant increase in communications from our valued guests and messages are taking longer to be answered than anticipated. I can certainly understand your frustration with your truck being broke into during your stay. I would be upset as well. I apologize that your stay fell short of our high service standards. While we do our best to always deliver smooth experience, it appears we fell short and did not meet expectations during your visit. Comments from our guests enable us to continually improve and exceed those standards. Please know that Hilton takes your feedback seriously. We will share your concerns with our Brand Management Team, who is responsible for overseeing quality assurance at our properties. Our Brand Management Team conducts an internal review of complaints and discusses a plan of action with the property to ensure that our guest's feedback is directly implemented into our efforts for improvement. I do need to give the property a chance to address this issue. To ensure your valued feedback is received and reviewed by the hotel, I have taken the liberty to send case# 102664158 to the property on your behalf. A member of the hotels management team should follow up with you within 72 hours in order to address and resolve your concerns Thank you for taking time to make us aware of this issue. It's valued feedback such as yours that allows us to ensure the information provided is accurate or valid. Thank you again for bringing this to our attention. My hope is that you will give Hilton and its family of Brands a chance to restore your faith in the near future. Best regards, Sherry Sharber Executive Ambassador
Feb 17th, 2022