DoubleTree by Hilton Houston Medical Center Hotel & Suites

Sam Finklea _{on Google}

Apr 9th, 2024

I will not stay at this hotel again. Very poorly managed property. Stayed here on business last week and the shower did not work. Reported it and the staff did not do anything about mitigating the issue. Because it is a good location for the business I was conducting I gave in another chance. This morning- no hot water. The desk clerk was rude and condescending. His name is Parker. He did not offer any kind of discount or comp. He made me feel that I was out of line for being upset. This place is a no-go for future visits.

lynn Williams _{on Google}

Apr 8th, 2024

Customer service was horrible the morning crew did absolutely nothing. You asked a question they feel like youre bothering them from having a conversation with each other. It was three of them just having a conversation for hours if you ask them for direction for anything they look at you like you bothering them And one guy on the phone playing with the ball it was busy. It was terrible customer service. Also, the general manager I dont know if you want to sit in his office and drink coffee, but he was none existing

Shay Scott _{on Google}

Apr 8th, 2024

Customer service is horrible. Our room had plumbing issues, my toddler picked up long nail and almost choked. The front desk morning crew is horrible. I would not recommend this hotel to my dog. The general manager is a reflection of why this hotel is horrible, he did not bother to call or come out to address our concerns, he just gave orders to his staff.
Walkability: walk to most things

Cecil Castille _{on Google}

Apr 2nd, 2024

The service was amazing and the room was really clean. I will stay there again next time I'm in down town

Cristina Martinez _{on Google}

Mar 31st, 2024

Rooms: I found a gallon of milk in the refrigerator and the milk was no longer useful....
When they gave me Service they did not clean, they only spread the sheets that I had on the bed