Courtyard by Marriott Houston I-10 West/Memorial

Apr 2nd, 2024

Isador was extremely rude and dismissive when I called for a receipt. Tried to avoid helping me saying I would have to go through the travel agency to get a receipt. Tone of voice was sharp and rude. Had me repeat my confirmation # 5 times. Wont stay here again because of his customer service skills. Was on hold for a long time too. Safety: Wouldnt feel comfortable staying here again because of Isadors interaction.
Mar 23rd, 2024

Just a really good cheaper hotel. The only problem I have, is having to pay for uncovered and unsecured parking. That is absolutely ridiculous to me!
Mar 14th, 2024

Best hotel, great view from memorial city. Jordan is the best customer service ever thanks you a lot for the help.
Feb 14th, 2024

- / -- Michael Glinter has traveled to 68 countries and 36 states and has stayed in large branded and small boutique hotels. He believes telling the reader a positive and negative unbiased look at the experience people have is essential. -- Courtyard by Marriott has had a stigma among some people as not being the highest-level brand. Even my girlfriend had low expectations. However, I have had a lot of great stays with Courtyard, and this location has truly raised the bar. -- From the amazing staff to the beautifully architected rooms, dining, and facilities, they have really shown they are in it to win it when it comes to hotels. Even the creature comforts, including two types of pillows, an A/C that works amazing, and a huge television wall mounted that you can reposition to view anywhere in the room, made our experience great for our first time in Houston. --The fitness center is fully stocked with weights, cables, and 3 different cardio machines. They even have a filtered bottled water refill station, which is amazing! -- There is a guest laundry center for people who want to do laundry during their stay. -- They have well-positioned communal areas that allow people to chat, collaborate, or catch up in an intimate setting. Especially the cozy outside with a fire pit on cold days. -- What really blew me away was the food. Yes, the food! I mean, really? Im a foodie, and I must say the breakfast was not only cooked to perfection, but the flavors were amazing. -- There isnt much negative to say, but I do have a couple of sour apple complaints. -- The coffee in the rooms is HORRENDOUS. They need to have complimentary regular coffee at the check-in area. I had to pay $4.50 for a large cup of black coffee. I love that Starbucks serves Starbucks, but they need to come up with a way to please those who dont want to pay Starbucks prices. -- Water. I cant say this enough. I dont care who you are or the hotel brand, but I believe everyone should get complimentary bottled water upon arrival. Water is so essential in our lives, and after a long day of travel, you should either be offered one when you check-in, or there should be one for each guest in the room upon arrival. -- This hotel truly represents what I believe all hotels should live by. If you can provide the comfort of home, great service, good food, and an ideal environment for both pleasure and business, then you are on the right track.
Mar 4th, 2024