Chamber of Commerce

      Best Western Plus Heritage Inn

      ( 507 Reviews )

      Best Western Plus Heritage Inn
      BOOK DIRECT & EARN MORE WITH BEST WESTERN REWARDS
      Yext Power Listing.
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      Hours

      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.7 - (507 reviews)
      210
      124
      53
      39
      81
      Read Our 507 Reviews

      Chamber Rating

      Verified Member
      3.7 - (507 reviews)
      210
      124
      53
      39
      81
      › ‹
      • Viet Ngo the


        Apr 7th, 2024

      • Marcus Brown

        Great authentic Mexican food in the area
        Mar 31st, 2024

      • Richard Rivera

        Just not a good place to stay at, bad customer service and the lady on the phone was super rude.
        Mar 8th, 2024

      • Lora Rodriguez

        First of all the incidentals deposit can be held up to 25 days?!? What who has ever heard this before?!? The elevator was a bit scary and kind feels like its on its last leg.. Thank goodness there are stairs! Walked into our room and you were hit with the overwhelming smell of marijuana/ weed/maryjane whatever you want to call it and I freaked out I call up to the front desk.. they came up and walked in and said yes there is a smell of weed. I was like on the paperwork I signed it says there will be 250 charge if someone smokes in the room.. I was like this needs to be noted because we just walked in!! Also the clerk said we dont have any other room to exchange for this one.. we can give your money back. After she left I look in the bathroom and sad to say the tub didnt look very clean. Pictures posted. Im disappointed to say the least this is not what I expect from Best Western Plus at all. We are staying because we just need this room for the night.
        Feb 27th, 2024

      • Janette Guerrero

        Terrible treatment by the staff and especially at reception Eva is very rude and has a very bad attitude towards the guest, I think they should pay attention to the staff they hire. I do not recommend the hotel, my stay was unpleasant and I will not return.
        Feb 19th, 2024

      Read Our 507 Reviews

      About
      Best Western Plus Heritage Inn

      Located in Houston,TX, the Best Western Plus Heritage Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

      Contact Info

      Vidoes

      Images

      Questions & Answers

      Q What is the phone number for Best Western Plus Heritage Inn?

      A The phone number for Best Western Plus Heritage Inn is: (713) 670-9100.

      Q Where is Best Western Plus Heritage Inn located?

      A Best Western Plus Heritage Inn is located at 10521 East Fwy, Houston, Texas 77029

      Q What is the internet address for Best Western Plus Heritage Inn?

      A The website (URL) for Best Western Plus Heritage Inn is: https://www.bestwestern.com/en_US/book/hotel-rooms.44463.html?iata=00171890&ssob=BLBWI0003G&cid=BLBWI0003G:yext:website:44463

      Q How big is Best Western Plus Heritage Inn?

      A Best Western Plus Heritage Inn employs approximately 20+ people.

      Q What days are Best Western Plus Heritage Inn open?

      A Best Western Plus Heritage Inn is open:
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours

      Q How is Best Western Plus Heritage Inn rated?

      A Best Western Plus Heritage Inn has a 3.7 Star Rating from 507 reviewers.

      Hours

      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours

      Ratings and Reviews
      Best Western Plus Heritage Inn

      Overall Rating

      Overall Rating
      ( 507 Reviews )
      210
      124
      53
      39
      81
      Write a Review

      Viet Ngo the on Google

      image

      Business Response on Google Apr 8th, 2024
      Dear Guest,

      We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!

      Sincerely,
      Hotel Manager

      Marcus Brown on Google

      image Great authentic Mexican food in the area

      Business Response on Google Mar 31st, 2024
      Dear Marcus,

      Thank you for the stay and appreciating the food choice.
      We are very happy to hear that and privileged to have you as a guest.
      We look forward to welcoming you again.

      Regards,
      Hotel Manager.

      Richard Rivera on Google

      image Just not a good place to stay at, bad customer service and the lady on the phone was super rude.

      Business Response on Google Feb 26th, 2024
      Dear Richard Rivera,

      We apologize for the poor customer service experience you encountered, both in person and over the phone. Providing excellent service is a top priority for us, and we regret any rudeness or lack of professionalism you experienced. Your feedback is important, and we will address this issue with our staff to ensure that all guests are treated with respect and courtesy.

      Sincerely,
      Hotel Manager

      Lora Rodriguez on Google

      image First of all the incidentals deposit can be held up to 25 days?!? What who has ever heard this before?!? The elevator was a bit scary and kind feels like its on its last leg.. Thank goodness there are stairs! Walked into our room and you were hit with the overwhelming smell of marijuana/ weed/maryjane whatever you want to call it and I freaked out I call up to the front desk.. they came up and walked in and said yes there is a smell of weed. I was like on the paperwork I signed it says there will be 250 charge if someone smokes in the room.. I was like this needs to be noted because we just walked in!! Also the clerk said we dont have any other room to exchange for this one.. we can give your money back. After she left I look in the bathroom and sad to say the tub didnt look very clean. Pictures posted. Im disappointed to say the least this is not what I expect from Best Western Plus at all. We are staying because we just need this room for the night.

      Business Response on Google Feb 21st, 2024
      Dear Lora Rodriguez,

      Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand your concerns regarding the incidental deposit hold duration, elevator condition, and the unpleasant odor in your room.

      Regarding the odor issue, we take such matters seriously and have stringent policies in place to maintain a smoke-free environment for all guests. We apologize for the oversight in not addressing this promptly upon your arrival. Rest assured, we have reinforced our procedures to ensure that incidents like this are promptly handled in the future.

      Furthermore, we have noted your feedback regarding the cleanliness of the bathroom and will address this matter with our housekeeping team to ensure it meets our high standards.

      We appreciate your understanding and patience during this time. Please be assured that your comments have been shared with the relevant departments to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

      Sincerely,
      Hotel Manager

      Janette Guerrero on Google

      image Terrible treatment by the staff and especially at reception Eva is very rude and has a very bad attitude towards the guest, I think they should pay attention to the staff they hire.
      I do not recommend the hotel, my stay was unpleasant and I will not return.

      Business Response on Google Feb 27th, 2024
      Dear Janette Guerrero,We sincerely apologize for the unpleasant experience you had during your stay, particularly with the reception staff. Your feedback is crucial, and we take it seriously. We will address this matter with the utmost urgency to ensure that our team provides the respectful and welcoming service we strive for. We regret the negative impact this has had on your stay, and we appreciate you bringing it to our attention. We hope to have the opportunity to make amends and regain your trust in the future.Sincerely, Hotel Manager
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      Overall Rating

      Overall Rating
      ( 507 Reviews )
      210
      124
      53
      39
      81

      Write a Review

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