Prism Specialties of Greater Houston

If I could give less than one star I would but BEWARE of this company. I wouldn't recommend to my worst enemy. The staff is rude and unprofessional and their service is somehow even worse. We gave them 11 rugs, some curtains, and other things that were damp in our home from a leak in order to restore them. After 3 months of calling them for the return of our items along with a couple of promised but missed appts by them, they finally brought some of our stuff back. Every single rug was damaged or destroyed by them. They admitted to destroying a couple of them but brought the rest of them back in shambles. Most if not all were completely faded and in considerably worse shape than when they left our home. Others had strings coming off of them and frayed endings, while others had holes in them. Another rug had dirt and grass on it somehow when it was unrolled. These were very expensive imported hand crafted rugs that they completely ruined. They are no longer usable. They are now expecting us to pay them for ruining our items and are keeping our rugs as well. Oh and they didn't even bother to show up with the curtains or other items, saying "they are running behind." What does that even mean? That our items are just sitting in a warehouse not being cleaned??? This is the absolute worst company I have ever had the displeasure of doing business with and hope that you take my warning seriously. If you don't want your items destroyed, don't want to be talked to like you're a child or a burden to them, and don't want a huge mess at the end of your already messy situation with the repair of your home, then I would steer clear of this organization. Attached are some before and after photos...STAY AWAY FROM THIS COMPANY!!!!!
Dec 1st, 2023

I grew up working there and I know the quality of service they provide first hand. They did a great job cleaning our carpets. My wife was very impressed with the work and the level of customer service we received. Thanks GEI Water Damage Restoration for a great job!
Mar 20th, 2022

These people are awesome! The office manager, while not a technical person, was able to give me the basics of how mold inspection/remediation works and what to expect. The guys who came out spent a lot of time in the attic (insanely hot up there) and around the house. They listened to all my concerns and asked lots of questions. The looked inside and outside, took readings and left me feeling confident we werent living with deadly mold! They said the final lab report would determine their recommendations but left us with some things we could do immediately to help get rid of mold or stop it from forming. Got my report back within a week.
Mar 20th, 2022

What a nice group of guys. They were extremely careful with our personal items. They asked if there was anything else they could do for me before they left. Then said they would be loading up for a few minutes in the driveway if I thought of anything just come and get them. I would highly recommend this crew.
Mar 16th, 2022

Thank you for assisting me and giving me advice on how to handle my apartment situation. I am very satisfied with GEI Water Damage Restoration's prompt response to my questions and their willingness to help me.. I look to your continuous help with solving my mold problems.
Mar 16th, 2022