Factory Appliance Service

Jaime and Austin are very responsive and easy to interact with. Will continue to use and recommend them whenever I can!
Feb 11th, 2024

Max and Jamie we're great. We had a difficult issue to diagnose and fix, but they stuck with it and after a few trips, solved the issue. Thanks for your patience and persistence.
Jan 8th, 2024

Jaime Sanchez helped us troubleshoot a wine room refrigeration system that was incorrectly installed and not working. He was very knowledge, willing to take the time to explain the issue, and took initiative to talk to equipment manufacturer engineers to verify installation as a belt and suspenders approach to quality after he repaired the system. Even more so he was very responsive to messages, usually within minutes, and communicated openly about status (good or bad news) and always showed up when he said he would. His support team, primarily Austin, also very helpful and respectful. We will continue to utilize his services and strongly recommend him to others.
Dec 29th, 2023

I had self-diagnosed a problem with our Hoshizaki ice machine as a broken drain pump. I called Factory Appliance Services so they could come out and repair or replace the pump. When the technician, Austin, showed up he found that the leaking was actually caused by a loose hose clamp and had nothing to do with the pump - it was in good shape. He quickly fixed the hose clamp, put the ice machine back under the counter, and started it up so that it would begin producing ice again. There are a lot of companies out there who would have milked this simple repair for everything they could get but we've found that the folks at Factory Appliance Service are honest and ethical. That's why they get my business and why you should consider using them for your appliance purchases, repair, and preventive maintenance.
Mar 2nd, 2024

Best Experience I've ever had with an appliance company.
Nov 23rd, 2023