Quality Inn & Suites Garland - East Dallas

I am injured and travel to Garland twice a month for my doctor appointments and have a awful experience with other lodging facilities and I must say that the customer service I received from Barbara was unprecedented! She went out of her way to take care of my situation with the utmost professionalism and kindness! Lifetime customer I wish I could give her 10 stars !!
Apr 10th, 2024

Had roaches and the ladies at the counter talked about race the whole time. While checking in. She stated she dont see color and yet telling us about all the races in her family. Lady you do see color! Typical we just wanted a room after we booked and had a long trip to get there. Just keep it professional we dont look at race just wanted a room. Yes were black we didnt ask if she was racist nor was it even brought up.
Mar 25th, 2024

Great room
Mar 5th, 2024

Just to save your money, I booked a hotel here for three nights. After taking a shower on the first night, I used their bath towel, which made me itchy all over. I asked to change rooms that night, and they refused us on the excuse that there were no vacancies. At the same time, a guest came and asked if there were any available rooms. The front desk clerk replied that there were hairs on the bed and the pillows had a peculiar smell. I left the hotel that night and they refused to refund us! This is the worst hotel I've ever stayed in Rooms: Dirty, old equipment, smelly
Feb 29th, 2024

Feb 27th, 2024