Mellina Animal Hospital

Apr 12th, 2024

Happy with their care of my two pups!
Mar 30th, 2024

Ive been going to Mellina since I moved back to TX in 2021, and after 20 years of taking my dogs to different vets, I can confidently say that Mellina Animal Hospital is just the best of the best. I never feel like theyre upcharging or upselling me, and theyre so gentle and affectionate with my two crazy dogs. On top of that, Ive had other very random animal-related emergencies come up a dying squirrel, I kid you not, and then today, they went above and beyond to help me with a very injured stray dog that I found. Everyone in the office is nothing but friendly and compassionate in what I know has to be a stressful job, and Im thankful that I found them and can trust them with my own girls.
Mar 23rd, 2024

I regret the day I first walked into Mellina Animal Hospital. My family and I experienced the difficult process of having to put our family dog to sleep. The lack of compassion and dignity our dog experienced in the remaining few hours of her life at MAH was shameful. I arrived early for our appt hoping for my dogs sake they could squeeze me in. They did not and despite having an empty waiting room, the secretary at the front told my trembling dog and I to wait in their their food pantry. My dog and I sat there, listening to every conversation the nurses were having, staring ahead at bags and cans of food. Finally, 22 minutes after my appointment was scheduled, the same secretary came out to where I was sitting and cheerfully asked what was going on. I asked if we could speak in private because I knew it was going to be emotionally difficult describing my dogs condition. I was told to go to the "surgery room" after another nurse cleaned out her personal belongings from the room. On the way we passed both examining rooms which were unoccupied. So why were my dying dog and I told to wait in a food storage pantry to begin with? When we made it to the "surgery room" I felt my stomach sink. This might have at one time been a "surgery room" but if the vets are still performing surgeries in an obviously unsanitary storage room, somebody needs to be asking some much tougher questions here. While there my dog and I continued to wait and wait. Finally after not being able to take seeing my dog so physically uncomfortable I opened the door and begged for help. A female, I'm assuming, "vet" entered. I explained the situation and not once did the vet touch or comfort or even say my dog's name. She informed me blood work needed to be done. Almost immediately after, the secretary came in with a list of prices for the procedures. When I questioned the secretary about one of the procedures she said she did not know why, and went to find the "vet." I could hear them discussing my question from the next room. It was obvious my dog was not well, the "vet" could have easily shown an ounce of decency and come in to answer my question, but she did not. Finally the "vet" and a male nurse returned and explained to me that my dog's kidney was beyond the point of repair and it was time to make a decision about ending her life. The male nurse then reached out and touched my dog's head. I had been there for hours and for the first time ONE employee of Mellina had enough compassion to finally show my dog some dignity. I thanked the nurse for being kind to my dog and suddenly the "vet" began to reach out and gently pat my dog's head. When we did proceed with euthanizing my dog, the "vet's" only words to me after were "day's turning out to be not like you expected." Mercifully my dog was euthanized in this storage closet of a room. As traumatic as my experience was at Mellina, I have nobody to blame but myself. I chose budget over professionalism, I chose the cheapest vet I could find, instead of finding one with a heart. Despite their lack of compassion, the finger must first be pointed at me. A few days later, Molina called to let me know her ashes were ready to pick up. The secretary working did not look at me once from the moment I walked in till the moment I walked out. Her entire focus was on her computer screen, not being compassionate enough to read the room and why I was there to begin with. After I was given my dog's ashes, the last words I heard from the secretary as I walked out were "have a good one." I am carrying the ashes of our family pet and the most compassionate thing this secretary could say was for me to have a good one. It is not my place to tell anybody reading this what they should do when it comes to the health and dignity of their family pet, but I know our other dog will never enter the front doors of Mellina Animal "Hospital" ever again.
Mar 15th, 2024

Dr. Melina has retired. My experience has declined rapidly since he retired. Unnecessary up charges, very slow service, feels like a car dealership trying to sell you something instead of a medical clinic. We are moving vets.
Mar 12th, 2024