MetroCare Home Medical Equipment

The last day that I was in the hospital a person (I presumed was from the company) came in with a walker, unwrapped it and set it up. I told her that I really did not it and wanted to buy one from Amazon. I said that I did not think it was of good quality or appearance. Her response was that it had been ordered and why would I want to buy one when this one was free."Just need you to sign these papers". Today I received a bill. When I called, the person who answered talked fast, seemingly to prevent me from having questions or comments. She cut me off in mid-sentence and continued to repeat what seemed to be.a memorized script. She said that I had signed forms that consented to financial responsibility, that my insurance was not in network, thus I was responsible for the entire amount. When I tried again to explain that the only reason I signed anything was that the representative said that it was free, she again cut me off, saying that they had the forms with my signature on them and why would I sign them if I had not understood and accepted responsibility. When I tried to explain, I again was only able to say a few words before she cut me off to repeat, in a very condescending and loud voice, that it was my fault, and if I didn't want the product I could bring it back, and she would be at the front desk, seemingly indicating that she wanted a confrontation and would give me more trouble. Boy do I wish that I had declined this "free" walker and gone on Amazon as I had intended to do.Confrontational argumentative, rude, condescending, are only a few of the words that come to mind to describe this experience.
Sep 25th, 2023

Horrible experience. The staff needs education in clinical empathy and also needs to practice empathy as a Home medical equipment company. They do not follow up on any submitted claims neither do they follow up with the patient. A patient waited one year for an electric wheel chair and still did not get it yet. In the end, we knew, it was time to move on to a different medical supply company. I know you guys don't need us but we have decided not to ever use your company ever again.
Mar 31st, 2023

The worst company.
Sep 30th, 2022

I called this company to see if they could get me information and the lady that answered the phone was RUDE AND THIS COMPANY I WOULD NOT NOT ADVISED NO ONE TO USE THIS COMPANY AT ALL
Sep 6th, 2022

Very poor service, my patients wait weeks and months before this company decides to give them the adequate supplies and or wheelchair , beds that they need. Poor customer service.
Mar 10th, 2022