PNC Bank

Had a great interaction a 5 Star A+ experience chatting with Sarah Z, Branch Banker. Friendly & kind Very personable. She was able to answer the questions I had. Easy to schedule an online appointment. Thank you.
Feb 5th, 2024

ATM machine eating cards without warning
Nov 21st, 2023

Not much good to say.
Jan 1st, 2023

Was here Saturday 7-16 ATM could not take cash deposit So I decided to use the drive thru. Was in the drive thru for 15 minutes with only two cars. Come back Mon July 18th and there still only one teller for the counter and drive thru.
Jul 19th, 2022

BBVA (Compass Bank) 2016 W Rosedale St, Fort Worth, TX 76104 I have been member of BBVA (Compass Bank) since this bank started. Prior to that I was a member of Texas Bank in which Compass bank took over and later became BBVA. Recently I had noticed a transaction on my bank account in which did not come from me. I reached out to the branch listed here. I spoke to the branch manager Sarah on or around September 20, 2021. She suggested deactivating my current card and having another one re-issued and disputing the charge that was put on my account. I was told a new card could take up to 7-10 business days but was told by the branch manager most people have been getting them in 3-4 days. I was also previously told to expedite getting the card quicker would cost $50.00 and would still take about three to four days. Here it is October 7, 2021. Seventeen days later and 13 business days taking the weekends out and I still do not have a card and unable to make any transactions. I have contacted the branch manager and customer service trying to find out where my card is and what could be done only to get no answers. I was told a couple of days ago by the branch manager there was nothing she could do and at this point is out of her hands. This is a very poor banking experience and customer service. This bank will very soon be switching over to PNC bank and I hope they have a better game plan and get rid of some of the rift raft, unknowledgeable and unhelpful employees with the current company. I am currently looking into other institutions and seriously considering moving my business elsewhere. This same situation happened to my son not long ago. His bank reached out to him about a charge someone was trying to put on his account. My son explained it was not him. His bank immediately deactivated his card and told him to stop by his branch and pick up a new one. He had a new card the same day. At this point I would not recommend BBVA (Compass Bank) to anyone!!!
Mar 28th, 2022