El Paso, TX Sunglasses Store

Great Experience and great service

TL/DR: this office is terrible and I will never go here again. I do not trust the prescriptions or information I was given to the point where I am going to get a new exam ... more

I am not sure how this occurred, but when I ordered my last pair of glasses from this place, they had my name misspelled and under an account number for an individual in ... more

(Translated by Google) Excellent customer service! Very attentive and polite! (Original) Excelente atencion Al cliente! Muy atentos y educados!

Last year my insurance changed and I had to change where I got my glasses from. Boy am I happy that happened. Sears Optical (at Cello Vista Mall) has been amazing to my f ... more

Terrible customer service. 3 attempts on different days to shop and even though no other customers were there, the 2 sales staff who were talking didnt acknowledge me. It ... more

Had a return and a new purchase and David was a great help with both. Thank you David. This was at the upstairs location.

Great virarity of brands and styles

Extremely pleased wonderful people to work with patient and professional. Lovely selection I am very excited to wear them. Rosie was fantastic and was exception.

I dont think my eye exam was done properly. I am 61 and usually use bifocals. My previous prescriptions were for no line bifocals. I thought that the bifocal prescription ... more

Great gem on the Westside. Check out their Oakley clearance section. Many options to choose from

Ooh La La!! I'm so in love with my new sunglasses!! Sunglass Express in El Paso is a MUST stop! They carry the best designer brands! Optimal value at a great price! Thank ... more

Courteous and friendly service. Great selection of frames.

Horrible service.... The ladies working the day we went were rude and weren't helpful at all and just made the whole experience uncomfortable so my daughter's just wanted ... more

Since I arrived the employee was very kind and told me that she would help me get something similar to what I needed, thank you for treating us well

Amazing service! Love the atmosphere! Very affordable! Great selection! Best of all Nhan remembers his customers and that just shows how much he cares to provide the best ... more

Super recommended.

Worst service from the manager this short lady with dark hair and some gay guy with messed up Botox/fillers. I rather buy some where else

Horrible customer service....went to another location and got great service...man at counter is rude and unprofessional...hates his job

Had excellent customer service!! She helped me find the best pair of Gucci shades! Will definately be coming back such a fun experience thank you!

Sooo my glasses broke, decided to go in and the staff was super kind ! I couldn't decide on glasses and Chris helped me out, I ended out walking with 2 ! would recommen ... more

Made an appointment through the phone then show up to my appointment to be told I never had an appointment and that they couldnt see me. In addition certain employees wer ... more

I just wanted to see the frames. They require you to fill out a form asking you if you are vaccinated. I appreciate the efforts to have a safe environment, but asking for ... more

Great experience here! I went in (without an appointment) to see if I could have the arm on my glasses repaired. I got them online so I didnt have a local place to go. I ... more

Silvia was super nice and fixed my glasses for me after lens had fell out. She was very fast and friendly. I am traveling and really appreciated her service!

(Translated by Google) Excellent merchandise and prices. Excellent people serving. (Original) Excelente mercacia y precios. Excelente personas atendiendo.

My husband and I have purchased glasses from the store and I have to say the staff is very knowledgeable. They all have beautiful smiles on their face and they always giv ... more

Very helpful sales lady....

We bought things and after paying we saw some things and the lady at the checkout started screaming like CRAZY that we should leave the bags No where, then she sent a gir ... more

They recommended bifocals but they made trifocals which are more expensive than the single vision ones, so they charged for that plus antiglare coating. After wearing the ... more

Great experience choosing frist time glasses with Norma and Darren great staff appreciated Norma s help and detailed fitting. Thank you both very happy with my choice. R ... more

Always order deliver to store and I never receive a phone call when my order comes in . Also try calling to see if it is in and no one answers the phone. Very annoying

Great customer service and good vibe in the store. Ash completely took care of us. We kept asking her for different shoes, since my grandson needs a specific type. She wa ... more

Stopped in to check on getting an eye exam. Then optometrist was standing at counter. I asked about making an appointment. He couldnt hear me and was not understanding ... more

(Translated by Google) Very bad experience, I do not recommend it. (Original) Muy mala esperiencia, no lo recomiendo.