Avis Car Rental

Probably my worst car rental experience and I have rented from other companies before. Like most of the reviews , the person at the front desk was rude and extremely slow. People have places to be ! Even after paying a premium price and insurance , they will never have a car for you and make absurd suggestions like go to DFW or another town - LIKE SERIOUSLY !! We dont have a car , that's why we are renting maybe ? and you are asking us to take a cab and go somewhere else. This happened when I was going to pick someone up from Houston Airport. The whole process was delayed and they ended up waiting for hours after a long flight. Not to mention , the person upfront will say "I can maybe try and get you a car from Denton but you have to return it at DFW" and he would only do that if I left him a good review. Really ? Y'all an international company and you are begging customers for a good review ?! You put them in awkward situations where they have to oblige out of desperation ? Absolutely disgusting !
Aug 31st, 2023

Don't waste your time renting here. They never have the car you book. They also close early for whatever reason so you can't return without having to call customer service
Jun 20th, 2023

Robert, the guy working when I dropped off a car, was very helpful, patient, and honest.
Jun 4th, 2023

The worst customer experience here. The guy who owns this place was rude to us. He kept telling us off and behaved arrogantly. When I tried to reason with him he told me I am not talking to you.we had called a day earlier to confirm the car availability and he said yes. When we went he told us to go to dfw location for the car since he didnt have one. There is a proper way to talk to a customer and he didnt know and he doesnt seem to car as well. Would never recommend anyone to go there.
May 31st, 2023

I've been here twice in the last month with truck reservations, and both times the person responsible for those transactions left to run errands for the store, leaving me to wait 30+ minutes for him to return. No consideration for my time, completely apathetic to my needs. Go to uhaul and save yourself the grief.
Apr 6th, 2023