SERVPRO of Park Cities

Theyve been doing a great job and would use them.
Feb 21st, 2024

Do not use this company! They have a billing/accounting problem. I got a threatening email from the owner recently about an unpaid bill from a service that they performed 2 YEARS AGO. It took so much of my time to go over what was done 2 years ago with the insurance company to figure out what was paid and what was not. When I asked the owner why did he wait so long to send the bill, he said he had sent an email 2 years ago but apparently no follow up since then. I had to look through my emails from back then and could not find any communication what so ever regarding payment. I end up paying them, still not really knowing if the charge was accurate, but it took up so much of my time re-hatching what happened from then. He even told me there are 200 other customers like me that have not paid their bills and he is trying to collect from them. I wonder, how many of these 200 customers are victims of his company's accounting/communication problems. The only positive about this company is Alison who was a lovely person to interact with 2 years ago from what I remember. However, the owner needs a management course on accounting and customer service. I was looking at the google rating comments of other clients and saw that he has given himself a 5 star rating-smh.
Jan 15th, 2024

The Servpro crew did an exceptional job of restoring my parents' hallway, laundry room and floors after flooding caused by burst pipes. Special thanks to Ajay, Jose, and Dora, who listened carefully to our quite complex needs and responded effectively. The timeline was tight because my father was due back from a lengthy hospitalization, and although all the work had to be done during the holidays, they did a quality job in record time. My mother and her caregiver remained in the home throughout the work, and reported that everyone who came was extremely polite and respectful of their health and privacy. Highly recommended.
Dec 25th, 2023

We have used ServPro of Park Cities for water damage and restoration at our house for two different incidents. Juan and his team were very responsive and a tremendous help through the entire process. Juan is an expert at dealing with the cumbersome insurance process. The team was very professional and had our house put back together very quickly.
Dec 25th, 2023

The week of Thanksgiving, my business was vandalized along with several other businesses in the shopping center. Both of the storefront windows were shattered. ServPro of Park Cities showed up in a timely manner, were very professional and did an amazing job cleaning up all the glass! Will definitely use them for future jobs!
Dec 18th, 2023