Airgas Store

Carlos Juarez _{on Google}

Jan 5th, 2024

The team at this location lacks a fundamental understanding of customer service. Their actions consistently drive customers away and towards their competitors. It is evident that they do not take pride in their work, and perhaps they should consider exploring other job opportunities. Customer service is a vital aspect of any business, and it is essential for employees to embody this principle in their interactions with customers. It is important for the team to reflect on their approach and strive to provide a positive and welcoming experience for all customers.

Michael Wallace _{on Google}

Oct 18th, 2023

Customer support is awesome and the knowledge is exceptional. Keep up the good work

Anh Mai _{on Google}

Sep 2nd, 2022

Robert was the person onsite and in store. I have always get a resolution and help when I go into the local store. He told me that this location only had industrial gas and they did not carry medical grade oxygen which is what I need. I call the customer service line before heading over and they said this location would be able to exchange my oxygen tanks. He directed me to the Airgas in Grand Prairie.
Call ahead of time to the location to be sure they have the gas you want available as well as the size tank.
NEVER USE AIRGAS DELIVERY. I have called several times to schedule a pick (received confirmation number for delivery) of empty tanks and no one shows up or shows up on a completely different day without notice.
Airgas customer service is a waste of time and frustrating and likely they will refer you to the local store. Airgas is making a lot of money by not picking up the empty tanks so the daily tank rental fees keep accumulating. They charge you to pick it up the tanks and they will continue to charge the daily rental fee (even if they confirmed pick up). I have paid them several hundred dollars for rental fees for tanks that were confirmed for pick up.

Raenella Fuller _{on Google}

Aug 14th, 2021

Got the job done