Walmart Auto Care Centers

For the first time I come to service my car here, they have good, quick service, bilingual, friendly.
Mar 19th, 2024

If you wanna wait 3 hours, rude staff, and get an below average oil change be my guest
Mar 12th, 2024

Super bad customer service and rude
Feb 24th, 2024

I should have read the reviews before I went because these reviews are NOT lying. I called ahead of time to make sure they had the correct battery for my car which they did. I showed up, the lady checked me in- and said itll be a wait. Okay, No worries. it was 3pm. I decided to shop and eat at McDonalds inside the Walmart to kill some time. 1 hr passed. Went to the auto care to wait. 2 hrs passed. groups of people came and gone after me and slowly the workers were leaving and I was confused. I got notifications that my car was being worked on finally but indeed it wasnt. The lack of communication and protocol amongst the workers was horrible. No customer service. When asked, the guy at the counter said dont ask me, I dont know I was confused by the response. could he not ask the team what was going on ? so finally, 3 hrs have gone by for a simple battery change and I had to track and manager down which then they took me seriously. but what upset me even more was that they charged me MORE than what I agreed on and SIGNED for. And they wouldnt do anything about it. If you have car problems, DONT GO HERE. just dont.
Jan 6th, 2024

Will never come back at this place again. May God help me never have to come back here again. The mechanic took the car and told me to wait in the waiting area. And before I realized it was almost 1.5 hours and they told me my order was never created and system is down. No communication and mechanics have their own way apparently with no existing protocol. It took me more than 3 hours for a nail fix ( was not told to get an appointment and was told its not gonna take long and I was number second of the queue). I never had such a bad experience for my car service anywhere ever. The one star given is for the older front desk guy who atleast tried to follow up on the order. Ruined my whole day and my mind here.
Dec 15th, 2023