Hampton Inn & Suites Dallas East

Apr 9th, 2024

I will start by saying this hotel is generally nice. Its clean and relative new. However, I think the rooms (at least the ones around mine) have electrical issues. I couldnt even plug a single laptop in without it tripping the power breaker. I wasnt running anything electrical other than a lamp and the laptop. The TV was not on, microwave was not in use, etc. When I went to the front desk, it seemed like I wasnt the only room with the problem at the time, they kindly flipped the breaker after asking what all I had plugged in (my laptop w/a max power draw of 160W - well under a standard circuits capacity). Ten minutes later the power tripped again. This time the front desk accused me of plugging too much in, even though I made it clear it was only a laptop. The only option provided to me was to not plug in a laptop in my room, or Id have to deal with the breaker flipping again and again. I was traveling solo, so it was only me in the room, with one laptop, so thats crystal clear. Either this room doesnt meet current electrical code (odd for a newer hotel), or they have some faulty circuits or in-room equipment that is faulty and drawing too much power. These can be a safety hazard if not properly addressed. I hope thats not the case here. Ive never had an issue like this at a hotel. By the response I got from the front desk, it seemed like it is a frequent occurrence here at this hotel. The front desk staff that assisted me during this started off nice about it, but got confrontational after the second inquiry as to why my power tripped again. I was not treated with respect and accused of plugging in too much, even after clearly stating what I had plugged in. It felt like they were using the power to my room as leverage on me. When you spend a couple thousand dollars at a hotel to stay for several days, one should expect the power to stay on and to be able to charge and use a laptop in the rooms. This location probably needs an electrician to resolve some things. Travelers might be able to get by with phone and/or iPad charging, but apparently a single laptop being plugged in is over doing it. Good luck fellow travelers, perhaps bring a solar generator with you if staying here on business! Ive been a loyal Hilton brand guest for over a decade, travel frequently for work, and even own Hilton Grand Vacations property. Ive never had one issue that wasnt dealt with immediately and with a smile. This is not meant to knock Hilton. But, this encounter at this Hampton Inn has been one the most frustrating hotel experiences of my life. Kudos to the housekeeping staff, 5-stars there!
Apr 5th, 2024

Overall had no issues with the hotel. My only complaint has nothing to do with anything local management can control. I have recently stayed at multiple Hilton properties that have barn doors on the bathroom. This is just dumb, it lacks privacy and doesn't create a proper separation to control steam and odors.
Apr 3rd, 2024

Apr 2nd, 2024

The manager was stoned out of his mind on pills and couldn't even check his email properly to verify me. Avoid this place and stay at one of the 3 others that are directly next to it. Edit - the only thing that is declining is the mental capabilities of the people that run this place. I'm typing this, in a room, run by people that aren't too high to process payments, 150 feet away from your crack den. I used the same card to pay for it, so that's crazy!
Apr 2nd, 2024