Mockingbird Florist

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service, and we're delighted that Ernest was able to make your Valentine's Day special. We truly appreciate your feedback and look forward to serving you again in the future.

Dear Dawn Burch,We sincerely apologize for the disappointment and frustration your family experienced due to the recent service provided by our company. We deeply regret that the $230 arrangement intended for your mother's workplace on Valentine's Day did not reach its destination as planned. We understand the significance of such occasions and acknowledge the impact this oversight had on your family's celebration.While we recognize that mistakes can happen, especially on significant holidays for a flower shop, we want to emphasize that we take full responsibility for falling short in this instance. Your feedback is invaluable to us, and we are committed to addressing the issues that led to this unfortunate situation.Upon reviewing the details of your order (Order #: 00115108), we found notes indicating that we missed the delivery time for a business address. We are aware that our representative's response lacked the professionalism and courtesy we aim to uphold. The dismissive and disrespectful treatment your father received is unacceptable, and we sincerely apologize for any distress caused.We understand the importance of transparency, accountability, and empathy in customer interactions, particularly when addressing mistakes made by the service provider. We assure you that we are taking immediate steps to rectify the situation and prevent similar incidents in the future.We have noted your request for a refund, and we would like to discuss the available options with you. A member of our team will be reaching out to you shortly to address your concerns and find a resolution that meets your expectations.Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will use this experience as an opportunity to improve our services. We understand that trust is essential in our industry, and we are committed to regaining your confidence.Thank you for bringing this to our attention, and we hope to have the opportunity to make amends and provide you with the exceptional service you rightfully expect from us.Sincerely,Mockingbird Florist