Bank of America Financial Center

Writing a review is a must after my horrible experience at this branch. I visited the branch on May 8th around 10am. I was assisted by a young African American small business advisor who displayed the most disgraceful and unprofessional behavior that I had ever witnessed. He didnt work for the department that could help me yet he insisted on helping me. When he couldnt retrieve the right information to help me he decided to put on a performance that was one for the books. As I was in his office his demeanor suddenly changed. He started shifting in his chair and pumping his chest at me. I assume because he couldnt see an account which is a private account from his end, he thought I was not a bank client and used it as an opportunity to disrespect me. He became aggressive and started raising his voice at me. He cockily told me that he couldnt help me with his shoulders pumped up. I asked if he could direct me to someone who can or make helpful suggestion and he sharply said no without an explanation. It was evident that he got a smirk satisfaction out of denying me help when I made it clear that my situation was urgent and could easily be escalated to a legal case if the bank isnt notified. The oddest part is the branch manager Shon was present in the office as he did all of this and did not intervene once. He stood there passively and allowed this advisor to misbehave. Shon had even left the room after witnessing this advisors aggression towards me, leaving me alone with the advisor. I got up to leave his office and requested to see his manager Shon and the rude advisor cut me off and said he isnt my manager!. I left and the advisor followed me out of his office and the minute he stepped out of his office his demeanor changed. He lowered his voice and started pretending to be professional. It was the strangest thing to experience. I later got Shons card and it states that he is the branch manager so its clear this rude and child like advisor had no clue that Shon was the branch manager. Similar to how he didnt know that I am a private client. This advisor is stupidly selective with when and who he disrespects and I suggest the branch investigates his outlandish behavior. This advisors behavior is shameful and gives a poor impression of BoA.
Jun 1st, 2023

May 15th, 2023

Not enough people.
Jul 7th, 2022

BOA is absolutely the worst customer service. You cannot call the bank at all! I was told they dont answer the phone during working hours because they are busy with customers. I hold an account so am I not a customer? I can guarantee you they wont answer the phone after business hours either. I have yet to receive good customer service in all the years Ive banked with them. UPDATE - BOA responded how will they answer the phone when they can if the BOAs specific bank at 5500 Preston Rd, Dallas listed number on their own web site and on their emails to me has a this number is disconnected recording. Yes, I tripled checked the number I dialed. Same recording over 2 days. I dont need a call center, I needed to talk to that particular bank.
Jul 1st, 2022

I went to deposit money and the ATM machine had an error. And all my money was taken and it only counted 300.00 but I deposited more than that. The ATM's don't work well. They are so annoying.
May 26th, 2022