Alvarez Bodyshop

Dear Vanessa,Thank you for taking the time to share your feedback with us. We appreciate your concerns regarding the quality of our service and would like to address them.We assure you that we take great pride in using only brand new parts when repairing vehicles. In fact, we maintain detailed records of every purchase to provide transparency and ensure the highest level of customer satisfaction.Regarding the issue with your car's bumper, it is important to note that it was damaged due to a cement post collision, which occurred months after we initially fixed your vehicle. Despite this, we went above and beyond by providing complimentary assistance in resolving the issue.Please reconsider your review, as we believe it does not accurately reflect the exceptional care and attention we strive to deliver to all our customers.Thank you again for bringing these matters to our attention. We remain committed to providing outstanding service and hope for the opportunity to regain your trust.Best regards

Thank you for your valuable feedback, Valeria! We sincerely appreciate the opportunity to serve you and earn your business.