Chase Bank

Chase said they couldn't verify the income tax check that I deposited and as a result they decided to freeze my account for 2 weeks. After the 2 week period they closed my account. This is the 3rd week that I have not been able to access my own money. The emptied my account and said they are sending me in the mail checks for the balance. So I am leaving Chase after about 20 years of being with them. My credit score took a hit due to payments not being made. This is insane
Mar 4th, 2023

This Chase is really bad as I banked here its stinks. What I mean is ATTITUDES. From the Bank Mgr to the tellers. I will never come here to do my banking again. THE BANK Mgr NEEDS to find another JOB if she DOES KNOW HOW TO DEAL WITH PEOPLE. The tellers are horrible, also Customer Service and folks $$$$$$ is the name of the game
Jan 22nd, 2023

I clearly can see that this branch has a difficult time answering the phone. Not sure if it is laziness or pure ignorance. Thanks for the great customer service.
Oct 19th, 2022

I have been going back there for about two month, what a change!!! Great customer service, don't have to wait in lines, always friendly. They get my banking needs met very quickly. They're very kind to me even when I'm grumpy! The branch has greatly improved its customer service and friendliness of staff. Your new manager and staff need to be thanked and complimented for the service that they're giving to their customers.! This was a past review.... Again today rude and poor customer service and could not complete my banking...I went to the Chase branch in Burleson and was given 5 star service. Done in 2 minutes. I don't want to be treated like a criminal.
Aug 7th, 2022

My elderly mother took out money and was shorted 200$.  They have cameras but can't look at them?  She is new to the drive thru. So she didn't realize she could hit a call button to talk to the teller.  She immediately drove to the front and walked in.  They told her to check her purse and then counted the drawer.  Who knows what happened but she left without the 200$.  The sadest part is that was her money for the church.  The manager Amber would not help her.  When I called she didn't seem to care that my mom had an account there for 20 plus years. She took it out the next day.  When I called amber she seemed to be annoyed when I asked her if this really happened! My retired registered nurse mother had never made any kind of accusation until that day.  What has happened to customer service?  I'm so upset and frustrated because they would not help her over 200$.  I have had a chase account and will be moving my money!
Jan 8th, 2023