Seal-It

Go somewhere else. There service is terrible! We have had them for over a year and during that time they would occasionally get the pickup dates wrong. They would send me a notice of my pickup date and I would arrange for someone to be in the office on that date since we don't have people in the office every day, and then they would show up the day before and we would miss our service because they kept giving us the wrong date! I could live with that once I figured out what they were doing, but then we moved and it has been a disaster getting our service switched over to the new location. Mulitple emails with my Rep have gone unanswered. He doesnt answer his phone and he has no voice mail to leave a message. And just try getting in touch with anyone in the local offices. They will just send you to the national number where you have to go thru a maze of bots and CSRs just to talk to someone. While they have now fixed our delivery service issues, i am running into the same problems, trying to contact someone to complain about my reps actions (or lack thereof). I just want to speak to his manager or the person who runs the local Dallas office. But nope, STONEWALLED! They wont give me a name or number, just CSR saying Ill have my manager call you back. Just Dont Bother Using them and save your sanity! UPDATE: It has gotten even worse with this company. After getting completely fed up with the mistakes and incompetence I finally canceled our service in July. But today I got a past due notice from them for an invoice they were supposed to credit back because they showed up at our old address after I had given them the new address and then charged me for that visit. I have contacted them twice about this invoice, but nothing happened. I also found out they charged me for 2 services in August, after we had cancelled our service. The first charge was on 8-2-2023, which was for the box pickup. That is a valid charge as we have to pay for them to pick it up, but they never picked it up, it is still in our office today! Then on 8-9-2023 we were charged for a regular service pick up!!!! We are no longer customers. So now I have to spend an hour on the phone trying to get this straightened out. Their customer service is a JOKE, please don't use this company you will regret it!
Aug 26th, 2023

Excelet
Aug 19th, 2023

BEWARE! Set up service and was never told it was a 5 YEAR contract! Found out it was in the small print when I cancelled service. $1500 to cancel !!
May 5th, 2023

We needed to shred decades of bankers boxes. It was a bit challenging to get paired with an AE, and on the day of the appointment the truck didnt have sufficient space. However the 5 stars comes from Erin, who responded to our needs and went above and beyond to work with the driver and our team to get us fixed the same day. I would use Shred-It again if I could work with Erin - she made it worthwhile!
Apr 6th, 2023

We canceled their services over 2 years ago and they still sent a past due bill to our company!! We have no debt & we have NOT used their services! We were out of the office for covid and when we returned we went all paperless. We have been dealing with this nonstop going on 3 years. We have no bins, we have no paper to shred... They won't stop! The drivers are sooo nice tho, and one even said their new upper management is not getting it. Please stop this Shred-it. We have contacted your company 100s of times.
Mar 8th, 2023