Wells Fargo Bank

Why would you have 1 teller at 2:06pm on a Friday??
Apr 30th, 2023

The brach on Rock Prairie is very sloooowww for the drive through!! Their tellers are incompetent. They wouldnt allow me to DEPOSIT a check made out to myself and my husband into our joint account. I was told both of us need to sign. I was trying to deposit, not cash. I explained Ive done it a lot before and she told me they were wrong before. They had me sit in line for over 20 minutes while they read through the Policy and Procedures manual. I told the teller that needed to be done in training, not during a customers time.
Mar 7th, 2023

I've been banking here since my bank, Nations Bank, merged with them. I love this bank! They have helped our family so many times. We originally financed our home with them in 1996, then I saw an advertisement one day offering refinancing for a $750 fee in 2001 that we did and saved thousands of dollars along with a new lower interest rate. They had a personal loan advertised one day when I went in. The timing was perfect, we had money in our hands within a day and saved our family so much stress. Later, we got a line of credit on our home and that wonderful product saved us again three to four times over the ten years of its life, as we took money out for large expenses, at a low interest rate and were able to pay back in our own time. I can tell lots of other stories of how the Rock Prairie Wells Fargo has helped our family over the years. On top of that, the staff is so friendly, helpful and gracious. This is a big bank with a homey, comfortable feel. I love love love Wells Fargo!
Feb 6th, 2023

Aug 2nd, 2022

Having to make an appointment for every service visit--and having very few appointments available-is not good customer service.
Dec 29th, 2021