Dillard's

After reading reviews I thought I would write one. This store has the worst case of unconscious Bias I have ever experienced! The sad thing is I am a store manager in the Hillcountry Galleria! I will be contacting their corporate office they really need some inclusion training at this location!
Apr 5th, 2024

Apr 1st, 2024

This location has a culture problem. Both my fiance and I have attempted to shop here multiple times, in both the men's and women's sections, and have been wholly ignored by staff. Standing 3 feet from employees, waiting for help, while they finish having their gossipy conversation, pointedly ignoring me, is not acceptable. And this happens in multiple departments, which tells me it's a culture problem in this store. We will not be returning to this location.
Mar 29th, 2024

Went for a Clinique product, staff was very helpful and friendly!
Mar 3rd, 2024

BEWARE OF RACIST STAFF!!! Came here this Sunday with my daughter and husband to look for some pants and costume jewelry. I noticed the security guard watching my daughter and me in the jewelry department. We didnt have a bag or purse so not sure why he needed to watch us if we had the cheap jewelry in our hands the whole time. No one ever greeted us in that department so we walked around with my husband to look for pants, jewelry still in hand. My husband found some pants so we started walking to the checkout counter when we noticed the staff had called the mall cop to the store and he was now talking to the security guard that was watching us in the jewelry department. The mall cop, security guard and manager are now looking at us. The security guard then walked to the exit door which was parallel to the checkout counter with his arms crossed looking directly at us. I had to take a double look because I was shocked that he was really watching us as we were literally paying for our stuff at that very moment. As we were checking out a manager walks up and stands five feet away from us looking at her phone acting like shes not there watching us. This was a horrible experience!!! On the drive home we had to explain to our daughter why they targeted us. I explained to her that it was because we are brown and we made them feel uncomfortable. It just because the color of our skin. Sad world we live in.
Mar 25th, 2024