AmeriGas Propane

If there were zero stars, that would be my rating. I recommend exploring others versus choosing Amerigas.
Apr 6th, 2024

As Im sitting here on hold for the 3rd day in a row for over 30 minutes I cant help but write this review. Amerigas has the absolute WORST customer service I have ever experienced in my life. After being billed $150 a month for a tank rental instead of $15 a month, I decided it was time to find a new company. It took months and MANY phone calls talking to someone in a call center that I could barely understand to finally get a refund for the overcharge. Amerigas was schedule to pick up my tank on Tuesday between 8-12. I had Direct Propane (amazing customer service by the way) scheduled to deliver my new tank at 2pm. When they promptly arrived, they then had to leave to get a crane truck because the Amerigas tank was still there. They happily did so and now 3 days later the Amerigas tank is still sitting in my front yard. Amerigas, please come pick up your tank or I will assume you no longer want it and I will sell it myself. Thanks!! Updateafter an hour on the phone yesterday they assured me the tank would be picked up yesterday. Surprise surpriseits still sitting in my front yard. UNBELIEVABLE!!! Update #2finally after multiple phone calls and 10 days later, the tank was picked up. I then received a $450 bill! $300 was for pickup which all they did was pick it up off my front lawn because Direct Propane had already unhooked it and moved it to the curb after Amerigas no showed on our appointment . Then I was charged $150 for early termination fee. At this point Im happy to pay that $150 to never have to deal with this company again but the $300 pick up charge is ridiculous!!! DO NOT USE THIS COMPANY!!!
Mar 25th, 2024

Same as the other 1 star reviews. I have called multiple times and been told a different date for my delivery every time. Still no delivery. Update: The morning after posting this review I received a call and email from an Amerigas customer service person, Linda. She was very helpful, listened to my problem and provided a solution. The next day I had my gas delivered without a hitch, had a very professional and competent delivery driver. I know that the employees are trying their hardest to keep this company in good standing with their customers, but it is a shame they have to work so hard to do it. Fix the system!!
Mar 3rd, 2024

Today is 1/26/24 Ive been calling since 1/11/24 and everyday it we are so sorry, we will make a note, someone will be there on this date and nothing !!! Now they want to charge extra because it ran out. Terrible!!!! Will be switching over to someone else
Feb 8th, 2024

They're customer service representatives cant hang up on you! Dont let them put you on hold or transfer you. Avoid this company at all cost! They have centralized their operations and there is no way to speak to anyone who lives in the U.S.Look at their response to every complaint, "call us because we can't discuss your contact information." My account says they delivered 229 gal in early JAN 2024 and Im being charged for it, but I did not get any gas. I've been calling for 3 weeks and every time I speak with or get transfered to someone, they verify ALL of my contact information again and again and again. Ask you over and over what utilities in your home use the propane but won't correct the information, then keep telling us that we are on auto refill and they will automatically schedule a delivery but won't say when. I went through major surgery yesterday, we are under 20% (well past the auto refill trigger) and have been told that we will receive a delivery tomorrow but I'm not holding my breath. We have been told it will be an extra $300 because it's classified as an emergency delivery and I will have to pay the full bill for the propane I didn't get if I terminate my service with them. This has been going on so long that individuals are setting up social media sites to give customers a place to voice their frustrations. Save yourself the frustration and anxiety and choose another provider, no matter how much it costs.
Mar 9th, 2024