Monarch Van Lines

Raymond N. _{on Yelp}

Dec 28th, 2022

Moving from Houston to San Diego, I decided to hire movers to move my furniture. I initially hired a broker company that in turn subcontracted to Monarch Van Lines. Furniture was picked up on 11/11/22 and the movers told me that it typically would take 2 weeks for the items to be delivered. I waited 2 weeks and there was zero communication the first delivery date was listed at 11/16/22. According to the contract they have 30 business days to make the delivery. Here we are 30 business days later and there has been no response or update on where my furniture is. Currently in contact with the authorities and according to the Texas DMV records they have their license revoked when I was filing a complaint. I had AirTags placed and they mysteriously stopped tracking on Thanksgiving. Will investigate further to see if I can finally have my furniture delivered or if a resolution can be reached

Jeffrey Jex _{on Google}

Sep 22nd, 2022

Several lost large furniture items, other furniture was damaged. Still trying to get them to pay for a claim after 2 weeks. Never answer their phone, and rarely respond to emails.
Was assigned them through a broker who purposely way underestimated to give me a too good to be true quote, beware of brokers.
Monarch movers were friendly and professional. Put stuff in storage and delivered timely. My only complain was the damaged and lost items were never paid for. I tried submitting a claim several times but they continue to ghost me. I paid a a ton of money for them to move, store, and deliver, but they lost the most expensive furniture piece .
Life lesson: pay for help to load and unload, then drive the moving truck yourself (or find a friend). Youll save thousands of dollars, have your stuff when you need it, and have less damaged and lost things. Learn from my mistakes. Avoid brokers and full service moving companies.

Kadileigh Seibert _{on Google}

Sep 17th, 2022

Please heed my advice and dont overlook some of the negative reviews like I did because of their decent overall rating. This is my 3rd long distance move, and BY FAR the worst Ive had. Apparently, no one in this company communicates with anyone else. No one told them how much space I needed and they didnt have room on the truck. They came back and still didnt have room or a correct estimate even after having eyes on everything. We were told several different things by different people within the company. They tried to charge us an additional $500 to Saran Wrap a few pieces. I went to lowes and spent $60 and did it myself. They showed up without even calling first and then we made it very clear that our delivery couldnt be made until Sep 10 because we wouldnt be there yet. But they called us on the 8th saying they were ready to deliver. Seriously NO communication. Got it delivered. Was earlier than we asked but thats okay. Contracted out movers were kind, but my goodness this company has awful communication. Tried calling customer service sooooo many times and they keep telling me a supervisor will call me back and no one has ever contacted me.

Nancy Puglisi _{on Google}

Sep 1st, 2022

Monarch did a fantastic job on our recent move! We had multiple pickups and set ups and they did it all very seamlessly and efficiently. They were thoughtful and meticulous with the assembly and placement of all the furniture. I can say without question they are the best movers we have used. I highly recommend them!