T-Mobile Authorized Retailer

Apr 8th, 2024

I see why the ratings at this location are low. I get it if the work load is heavy but if you help one customer, they will always remember how you made them feel. I felt so frustrated on the phone with a store representative today. My device contacts were not transferred and the store representative was so unconcerned and unwilling to help. I took my phone to the store for help with backup. However they did it. My contacts were not transferred and I'd already shipped out my old device. The device was still in transit and all I needed was ideas on how to retrieve it. Customer service the store provided to me was nonchalant. He didn't care. No suggestions. I felt locked . I've been with t-mobile for 15year. I guess they don't care.
Dec 19th, 2023

Buyer beware this location uses very deceptive practices to get you to trade in your phone and once found out they tell you to call customer support to handle and customer support then tells you that because you dealt with the store that the store has to handle the problem which doesnt get resolved. Im a long time customer dating back to Nextel and now paying a much higher bill than I walked into the store with. I even asked multiple times if the monthly bill was exact and was told that it wouldnt be more. I will never recommend T-mobile and especially this location to anyone. After posting this review I looked at previous reviews. I should have known better. They arent making it up.
Sep 25th, 2023

Aug 9th, 2023

Their services used to be good but at this point, it might as well be below zero. They overcharged me on my phone bill and when I declined their incorrect charge, they did not communicate and kept sending me bill after bill. I went to the store, waited two hours, and paid what I should have been charged for immediately. They told me that they would send me a letter stating all bills were paid and everything would be cleared. Then, I came home on the same day and got a letter from a third party trying to collect payment for T-Mobile from me. What? I sent them a detailed letter with all the dates, including what I paid and all that on 12/9/2023. And yet, today, 12/19/2023, I received another bill. They have the worst customer service by far, disrespectful, and do not care about their customers. They charged twice as much as what I am paying now with another phone company. I do not feel as if I have been treated as a customer at all, more like their enemy that they are trying to get rid of quickly. It is humiliating to look at their letter saying "Thanks for being a T-Mobile customer" when I have not been treated like one these past two months. It says - "Please pay online" but how do I do that when they shut down my account immediately when I switched to another company? Do we as customers have rights to know what are paying and only pay what we owe? Or does T-Mobile just keeps sending bills after bills to try and frustrate customers hoping that we will just give in and pay what you want us to pay? I am never coming back to this terrible phone company.
Jan 4th, 2024