Image Hair Salon

Mar 30th, 2024

At Image Hair Salon, I had the nicest experience ever. I felt really at ease the entire time. I dozed off while shampooing. They cut, colour, and style hair so well. My desired balayage was achieved. They looked after me really well and were quite polite.
Mar 30th, 2024

Love the salon and love the hair stylist. My highlight was amazing and it looked awesome. I will be back.
Mar 27th, 2024

Lynn took the time to understand my hair concerns and crafted a look that exceeded my expectations. I've been going to her and she never cease to amaze me. Her ability to adapt to my changing hair needs and preferences is impressive. She truly cares about making me look and feel my best.
Mar 26th, 2024

I recently had the most horrendous experience at this salon and feel compelled to share my nightmare of a hair appointment. From start to finish, it was a total disaster. Firstly, the stylist and salon failed to honor my appointment time, setting the tone for the entire ordeal. The stylist's dismissive attitude towards my questions only added to the frustration. Any time I asked questions, she would be dismissive and state she has been doing this for a long time. She left bleach on for far too long, despite my concerns, and then casually brushed off my discomfort from it, claiming everything was "fine." Things only went downhill from there. She got bleach all over my face and neck, when I requested it to be cleaned, she attempted to use a used towel from a previous customer. The hair rinse was sloppily done, leaving me with bleach residue all over my face and back, causing a rash due to it soaking into my shirt. She got the rinse water all over my face and back. There was no towel or anything at the base of the sink and when I asked for one, it was a wet towel. When I got up, I realized it was a cleaning rag! Throughout my appointment, the stylist juggled multiple other clients, including two color treatments, two haircuts, and a perm. The poor soul getting the perm was subjected to subpar workmanship and continuous reassurances from the stylist, despite obvious mistakes. She was very dismissive of his concerns and questions as well. Some of the perm solution went down his face and he asked for it to be wipe, she used her hand while stating it was fine. To add insult to injury, the stylist repeatly mentioned how she didn't know I had "long hair", despite making the appointment herself in person just a week prior. Moreover, she charged me significantly more than initially quoted, and when I questioned it, she became defensive and insistent by saying I had "long hair". I confirmed the cost even before making the appointment in person then again before she started. Sanitation was non-existent in this salon. Wash bowls weren't cleaned between clients, towels were reused without regard for hygiene, and capes were reused even after being on the floor and draped over previous clients. The hair brushes are filled with hair. All their carts have dust and hair from other clients. She used the same mixing bowl from a previous client's color and I have over so many different color shades in my hair. In conclusion, I ask anyone considering a visit to this salon to think twice. The positive reviews are baffling, considering the appalling lack of professionalism, sanitation, and basic competence exhibited during my visit. Save your hair, your time, and your sanity by avoiding this establishment at all costs. Now, I'm left dealing with the aftermath of their incompetence and a rash on my neck. Avoid at all costs! Reply to owner: as you can see by our profile pictures and names, we are two different people. The problem wasnt that appointments run late but that all of those were walk-in clients which I understand is a part of your business but then dont make appointments with the false tense of completing work with quality and in a timely manner. None of the bowls or towels were cleaned after each customer and definitely reused. I was there for hours and saw this first hand.
Mar 29th, 2024