Reid's Cleaners & Laundry

Mar 7th, 2020

Aug 14th, 2019

Apr 9th, 2019

After 20 years of doing business with Reid's (8 in this location) I'll be taking my business elsewhere. Weeks ago, I dropped off dry cleaning. When I went to pick it up, it was missing a piece. They were insistent it must've been miscounted. They said that the manager would call the next day. No call. I called the next week and asked for the manager to call. No call. I dropped off dry cleaning this week mentioned it again... Stating I determined which pants were missing & Asking if they could see if anyone had found any.  They said the manager would call and confirmed my phone number. No call. I picked up my dry cleaning tonight and was told he looked - no pants - and I would not be getting a call. Here's the deal, I didn't expect to be reimbursed for my pants. I did, however, expect to be treated like a valued customer and given the courtesy of a call when I've been told three times he would. It's not how you keep customers. I'll take my business elsewhere...
Feb 12th, 2020

I have been looking for a dry cleaner for years and had pretty much given up.  I tried a big box up the hill that had no customer service and returned clothes that were so-so at best, and a cheaper one on Far West.  I finally decided to give Reid's a try, and was incented by the fact that they pickup and drop off for no extra charge AND that they offer the first month for 50% off (offer on their website).   I'm so glad I did!I piled up all my clothes and winter coats at 50% off (hey I like a deal) to get caught up on all my dirty work laundry - and will keep on even once I'm back to full price.  Their rates are a little high but I prefer quality at this point in my life.   Even at full price, my blouses and pants will be $7-8 and specialty wool coats and fancy dresses about double tbbut I can live with that.   My heavy winter coats came back looking almost brand new, despite the fact that they had been covered will pet fur and wool fuzz balls.  I have the # of the delivery guy and can simply text him for pickup or questions (they have my card on file).  I see there are not many current reviews and think this place is worth a second look.  I'm relieved to have found a dependable cleaner.  Update: months later I'm still using them and love their drop off/pick up service and quality cleaning.
Jul 12th, 2019