Hertz Car Rental - Austin - Oak Hill HLE

1 star because one can not give no star Avoid doing business here, those people are not trustworthy
Apr 7th, 2024

We booked a car four months ago for the solar eclipse. 30 minutes before we were supposed to pick up the car, they texted us to tell us that they gave our car to someone else and that we were screwed. They offered no assistance. They didnt automatically refund me and made me navigate a complex phone system to even get a refund. Id recommend looking elsewhere for car rentals, since this place doesnt honor reservations and will waste your time if they dont have enough cars. I filed a complaint with the Texas AG.
Apr 7th, 2024

Oh #$%! this place! I made a reservation to come see the eclipse months in advance. I have always wanted to see one and went to great detail to plan out my trip. Well, we land in Austin to a text message which said basically "Sorry, we're out of cars, tough luck." We had booked an event an hour outside of town and things to do all over that required us to have a car. So, simply put, these people really effed up our trip, and showed zero compassion when I called them. Again, "yeah, we overbooked tough luck." Just look at their bad reviews. Don't rent from these people, they should be driven out of business!
Apr 5th, 2024

Do not give this place your business unless you are desperate. They are impossible to contact. Our flight got cancelled, which made us late to pick up the vehicle. Called many times but always rang through. They gave away the vehicle we had already paid for (this is in the clause) but instead of refunding us, gave us a number to call to chase our own refund. All in all, a very negative experience. Tryin to get a car here hurts.
Apr 5th, 2024

Booked a car several months in advance for a planned trip to Austin. Prepaid for the vehicle. Turned up and they were "overbooked" so had given our rental away. Then suggested I call reservations at Hertz corporate because they could not assist with a refund directly. Worst service I've ever had at Hertz. If you actually need your rental vehicle, and not just the process of booking and paying for it, then go elsewhere.
Apr 5th, 2024