Brian Charles Hair Studio

Feb 6th, 2024

Love, love, love everyone here. Professional, friendly staff and top-notch service. Wouldn't go anywhere else. I live an hour away now and I will still make the trip. How far would you go/what would you pay for a job well done? :)
Jan 5th, 2024

I had a 10am appt with Tan today. When I showed up a few min before 10 I was greeted by an unsmiling hostess who told me Tan would be right with me and then she went back to staring at her computer. What she didnt tell me is that Tan wasnt even in the building. They didnt offer me any update or ask if I was comfortable. In fact, I felt like I had bothered her to check in. There was absolutely no communication by the staff while I waited. At 10:10 I walked up to inquire about Tan and was told they would try calling him to see where he was. Thats when things started to unravel. Tan came in from the parking lot about 5 min later looking like hed just rolled out of bed. He said he had been sitting in his car because he thought I was late. That made no sense to me so I asked what he meant. He then said their system must have a problem because he didnt receive the message letting him know Id arrived. If he wasnt even at work yet, why would it have mattered? Shouldnt he have come in to set up for me? His whole explanation made no sense. He then asked me (still standing in the lobby) what I wanted done with my hair. I asked him if he wanted to discuss it there in the lobby or if we should go back to his chair. Tan said he couldnt take me back because there was an Islamic woman back there who didnt want a man to see her without the hijab. They kept repeating this as if it were the womans fault instead of theirs that they were running late. It bordered on Islamophobic which irritated me even more. So I asked, you mean you dont have a station to cut my hair? He said no, he couldnt go back there because of this other client. (So why would they book me if they didnt have a place to see me?) At that point, another employee suggested he use someone elses station. They obviously hadnt thought through the situation as that was the obvious solution (the place has two sections divided by a wall). The woman who they had been referencing came up to pay at this point and her stylist joined the conversation. She was professional and nice, but there was no way I was letting Tan cut my hair at that point and no alternative solution was offered to me. I didnt trust his judgement, presentation or customer service. My final thoughts are these: 1. They need a re-training on customer service for their front staff. 2. Stylists should be on time 3. Stylists should look professional 4. Dont make excuses, offer solutions 5. Communicate with clients. My issue isnt him running late. It is the complete lack of communication or care for my comfort that got to me. I should not be made to feel I am not important. 6. If there is an issue, dont hash it out in the lobby, sit down with the client somewhere comfortable.
Oct 26th, 2023

Oct 7th, 2023

The service is outstanding and my hair always looks amazing!
Jul 2nd, 2023