Chase Bank

Great banking experience and always a pleasure coming here. Vanessa is amazing to work with.
Feb 13th, 2024

The girl working behind the counter didn't warn me that what I was wanting to do was FREE using a different method of payment. I immediately asked her why she didn't suggest this method and her only response was "you didn't ask" lol
Feb 5th, 2024

Dropped by on a Saturday during business hours and no one was there. Called the phone number listed online and there is no option to talk to a real person.
Feb 19th, 2023

$12 a month for my checking account. WHY DON'T YOU TAKE MY BLOOD TOO YOU VAMPIRES!!
Feb 11th, 2023

Today I stoped by to do an international wire transfer, the associate banker Sydnee Chenault filled out the application with the wire instruction I provided, however, I spotted an issue and she didn't fill out application correctly. While she becomes very defensive, people make mistakes I understand, but apparently she does't have much experience because the wire transfer involves an intermediate bank, which is more complicated. She didn't feel sorry and kept saying that it's the customer's liability to make sure the form is filled out correctly. however, filling out the form is not my job and I provided a detailed instruction. As an experienced banker should be able to read it. What make it worse is, her supervisor Jason Orr, the private client banker, came out to help and confirmed the firm wasn't filled out correctly, however, Jason didn't apology for the staff and stepped in to fix the mistake, and Sydnee refused to assist me because I wasn't happy. Nowadays people can refuse to do their job and waste the customer's time without apologizing and keeping blaming. This branch can only handle easy matter but not complex matters!
Jan 30th, 2023