Bank of America (with Drive-thru services)

Greg Johnston _{on Google}

Jan 21st, 2024

Increasingly impersonal, short hours, no drive through except to cover the employees parked cars, customer service is poor. We are just a number to them. We are moving to Frost Bank. They want us and tell us that in person. Very different.

Jorge Renovato _{on Google}

Jan 16th, 2024

Worst customer service

Miriam Ruiz _{on Google}

Nov 5th, 2023

You should hire staff that actually likes working here. So disappointing.

angie _{on Google}

Oct 17th, 2023

Every time I come to this bank, its very un organized or understaffed or it appears it is. There are several employees at the bank, but only one teller is usually working. It took over an hour and 20 minutes to get change and my experience at this bank. Is ALWAYS a long wait. Their drive-through is closed and has been for over a year. I do commercial business here and I have asked the teller before if their commercial lane was open, he told me yes, and that was just a week ago. While waiting in the drive-through of the commercial lane for over 25 minutes, assuming they were just busy inside I finally went in. Where he informed me (the same teller) oh the commercial lane is closed. And they take care of everyone inside first. I pressed the call button while In drive through while waiting for 25 minutes in that lane, somebody could have at least told me that they were closed in that lane to come on in as a courtesy, I wasnt even acknowledged. There is another Bank of America just 11 minutes away and worth the drive. I dont recommend doing business here unless you have a ton of time to waste.

Maggie Lin _{on Google}

Sep 29th, 2023

John is the best staff I have ever met in banking. Tried to send a contractor money while I ran out my check. John gave me several options and explained the pros and cons of each method. He introduced a bit but did not push me to buy any products/investment.