Molly Maid of SE Davidson & Rutherford Counties
Hours
Chamber Rating
-
Johnny Allen
I contacted Molly Maid about a month ago to schedule a move out cleaning for today, May 25th. We set the arrival time for sometime between 12:30 pm and 2:00 pm. I received a call around 10:40 AM today from the cleaner asking if they could come early, which I had to say no to since I had movers at the house getting everything loaded. This person seemed quite displeased that they were not able to come early, but I explicitly said that another day would not work and that I would like to keep my originally scheduled time slot. I called the general number before my time slot began and left a voicemail asking for confirmation that we were still on for the originally scheduled time. I did not hear back (currently 7:00 PM). After the originally scheduled window had passed, I reached back out to the person who had contacted me to see when they would be arriving. I was told they had another house they were going to do first and that they would then be over. I expressed concern about this since I had a carpet cleaner scheduled for 6:00, but they said they would be able to finish the carpeted area in time. After the phone call, I received a text message saying My boss said that our schedule is until 5:30 and we will get there by 3:30 or 4 oclock and we wont have time to do the whole house. I immediately requested the bosss number, and spoke with her over the phone. I explained the situation and she told me that they would come and stay until the job was finished. Around 3:20 PM, the cleaners arrived and began cleaning the house. At one point I made sure to point out a particularly bad area that required more attention on our laminate flooring. I went outside and at 5:30 on the dot, the cleaners said they had finished and left. When I came back in I noticed that the area I explicitly pointed out was still quite dirty and had not been totally cleaned so I had to redo it myself. Overall, most of their cleaning was solid, but they didnt finish the job and instead made sure to leave right at 5:30. If I had not contacted the cleaners and boss, Im not even sure that they would have shown up! Im extremely disappointed with the level of service and professionalism displayed by Molly Maid and would definitely not recommend them for someone looking for a reliable cleaner. Service: Standard cleaning
May 22nd, 2023 -
You Have Something To Say With Wayne King
Service: Standard cleaning Positive: Quality
May 13th, 2023 -
Randie Shelton
Service: General housekeeping
May 8th, 2023 -
Miranda L Cade
Service: Moving-related cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 22nd, 2023 -
Christina Phipps
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Feb 6th, 2023
About
Molly Maid of SE Davidson & Rutherford Counties
Molly Maid provides busy homeowners with trusted, reliable and customizable solutions for their household cleaning needs. Spend more time doing the things you prefer to do and leave the not-so-fun stuff to professionals supported by the Neighborly Done Right Promise - if it's not done right, we promise to make it right. All of our locations are locally-owned and operated so we're trusted by, and committed to, every shared community we serve.
Services
- House Cleaning – Recurring Maid Service
- House Cleaning – One-Time Maid Service
- Apartment & Condo Cleaning
- Move Out Cleaning
- Housekeeping Services
- Green Cleaning
Brands
- Molly Maid
Questions & Answers
Q What is the phone number for Molly Maid of SE Davidson & Rutherford Counties?
A The phone number for Molly Maid of SE Davidson & Rutherford Counties is: (615) 490-0811.
Q What is the internet address for Molly Maid of SE Davidson & Rutherford Counties?
A The website (URL) for Molly Maid of SE Davidson & Rutherford Counties is: https://www.mollymaid.com/se-davidson-rutherford-counties/?cid=LSTL_MLY000252
Q What days are Molly Maid of SE Davidson & Rutherford Counties open?
A Molly Maid of SE Davidson & Rutherford Counties is open:
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Q How is Molly Maid of SE Davidson & Rutherford Counties rated?
A Molly Maid of SE Davidson & Rutherford Counties has a 3.9 Star Rating from 132 reviewers.
Hours
Ratings and Reviews
Molly Maid of SE Davidson & Rutherford Counties
Overall Rating
Overall Rating
( 132 Reviews )Johnny Allen on Google
I contacted Molly Maid about a month ago to schedule a move out cleaning for today, May 25th. We set the arrival time for sometime between 12:30 pm and 2:00 pm. I received a call around 10:40 AM today from the cleaner asking if they could come early, which I had to say no to since I had movers at the house getting everything loaded. This person seemed quite displeased that they were not able to come early, but I explicitly said that another day would not work and that I would like to keep my originally scheduled time slot.
I called the general number before my time slot began and left a voicemail asking for confirmation that we were still on for the originally scheduled time. I did not hear back (currently 7:00 PM). After the originally scheduled window had passed, I reached back out to the person who had contacted me to see when they would be arriving. I was told they had another house they were going to do first and that they would then be over. I expressed concern about this since I had a carpet cleaner scheduled for 6:00, but they said they would be able to finish the carpeted area in time.
After the phone call, I received a text message saying My boss said that our schedule is until 5:30 and we will get there by 3:30 or 4 oclock and we wont have time to do the whole house. I immediately requested the bosss number, and spoke with her over the phone. I explained the situation and she told me that they would come and stay until the job was finished.
Around 3:20 PM, the cleaners arrived and began cleaning the house. At one point I made sure to point out a particularly bad area that required more attention on our laminate flooring. I went outside and at 5:30 on the dot, the cleaners said they had finished and left. When I came back in I noticed that the area I explicitly pointed out was still quite dirty and had not been totally cleaned so I had to redo it myself.
Overall, most of their cleaning was solid, but they didnt finish the job and instead made sure to leave right at 5:30. If I had not contacted the cleaners and boss, Im not even sure that they would have shown up! Im extremely disappointed with the level of service and professionalism displayed by Molly Maid and would definitely not recommend them for someone looking for a reliable cleaner. Service: Standard cleaning
You Have Something To Say With Wayne King on Google
Service: Standard cleaning Positive: Quality
Randie Shelton on Google
Service: General housekeeping
Miranda L Cade on Google
Service: Moving-related cleaning Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Christina Phipps on Google
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Overall Rating
Overall Rating
( 132 Reviews )Write a Review
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