Dillard's

Clean store with a wide selection of merchandise.
Apr 2nd, 2024

Apr 2nd, 2024

Nice people and selection
Mar 31st, 2024

Mar 30th, 2024

Very few people at this location have any people skills or awareness of how they come across at all. First of all, I was buying a dress and the employee checking me out seemed like shed rather be anywhere else, just not friendly at all. When other customers started lining up she rolled her eyes. After my purchase, I made the unfortunate decision of deciding to return a fragrance gift set I bought at another Dillards. I still had the receipt with everything on it, but the top part of the box with the label was accidentally thrown away. I didnt realize that receipts didnt matter to Dillards and you cant return or even get store credit without this all-important label. Ive worked many retail jobs with high ticket items before and this just seems like a ridiculous policy, but it cant be helped. As if that wasnt frustrating enough, an associate in fragrance accused me of getting the item somewhere else and trying to return it at Dillards, which is an ignorant thing to say when I had the receipt. Another associate who was much nicer started to help me, but the rude associate couldnt help herself and decided to chirp in that they didnt even sell the product I was trying to return. I pointed at the item right in front of her on their shelf and said yes you do, its right there. She didnt apologize for her mistake or for basically accusing me of something bad, she just smirked and said oh, I was looking in the wrong place. Its pretty alarming that someone working in fragrance wouldnt know about a popular gift set they sell, and would instead choose to snap at a customer. I told her manager, who also refused to help me with the return, and she claimed shed handle it. I dont trust anyone to actually be talked to for the awful way this associate was treating me, because everyone here seems to have a bad attitude so its clearly acceptable. This Dillards is awful and Ill be going to the Cool Springs one if I ever need anything again.
Mar 30th, 2024