Moving Forward America LLC

They will lie and steal your money. I received a binding moving estimate and two days before the move they did not even have a carrier. They said they were going to have to charge thousands of dollars more than the estimate. When I asked for my deposit back they blocked my calls. The BBB could not help me as Moving forward America did not respond to their calls either. They will take your money and you will never see it again. The BBB gives them a rating of F. Look at the BBB site and you will see I am telling the truth.
Mar 16th, 2020

Will never use them again. They have good customer service but they charge for everything. They are so nice but they don't explain how they really work. You call and get a quote from a broker. They make it sound cheap and like your making the best decision. Then once they take you money you can't get a refund if you change your mind. Then the broker doesn't explain that you need to put everything in a box. They charge for the moving blankets, tape, and bubble wrap. They wrap your furniture and disassemble it. They moved the pick up date on use 2 times. They got to our apartment late and left late. They charge by the square footage that you take up on their truck. You don't get your own truck. Your stuff is labeled and stuffed in a big truck with other people's stuff. We where moving from California to Texas but didn't have a place yet.the broker told us they had a storage in Texas and when we had a apartment just call and they will deliver our stuff. After two weeks we found an apartment and called almost every day for 3 days. It took me talking to the owner to get a moving delivery date. We had only paid 50% of the fee once they took our stuff. And delivery we had to pay the rest. We waited 3 weeks for them to deliver it because our stuff was in Las Vegas not in Texas like we where told. We had to call every day to see when we will get our stuff and the broker had no answers and we got the run around. When we finally got a delivery date they got here late. And wanted to charge us extra because their truck didn't fit in the front gate. They did bring everything up stairs fast. But some of our stuff was damaged and they didn't re assemble our furniture. I will never use them again because they kept changing the price and making it more. We ended up paying 4k and it was just a headache. The only good experience we got was with the broker but he didn't explain the contract at all. I felt like they just took my money and over charged me. I will never use a broker to find movers for me again. Don't waist your time and money with these people.
Apr 7th, 2020

Our HHG were picked up on May 24th and have still yet to receive our goods as of 7/2. Every time I contacted them they give the same response, "we are trying to find a truck headed your way." My family is spending so much money not having our stuff and what we need, like clothes, cookware, cleaning products, etc.
Feb 11th, 2020

TERRIBLE, HORRIBLE and DISHONEST company! RUN AWAY if you are thinking of moving through them. When we originally were setting up our move with them, we told them the day that we needed it by, May 31st. They gave up the pick of date of May 17 in order to get it to us by May 31 (from Idaho to Flordia). We booked with them a few month prior as well. The day before the move, they sent us the name of the moving company they set us up with: American Eagle Movers. We looked them up and they were NOT DOT certified! We called them up, very concerned. They then told us that the moving company was actually called Interstate Relocation Services, they had just changed their name a few times, not to worry. Still concerned, we asked if we could up our insurance from the ONE option they gave us: 60 cents per pound. We were told no. (We later found out that legally we have to be given two insurance options, which they never did!). Being stuck with travel tickets, we ended up going with this company. They didn't arrive until the night of May 18th. We found out they were late by calling the actual moving company, because Moving Forward America couldn't get us any information about our drivers and their ETA. Throughout of WHOLE MOVE they couldn't get us the information we asked for. We eventually ended up not even calling them, but calling the actual moving company. Glad they were doing their broker job, not. We got to Flordia and called to check on the ETA of our belongings. Moving Forward informed us that our things were not coming on the actual move in day we had set up with them, and that legally they had 21 business days to get it to us. 21 business days was not until June 17th! We ended up spending a lot of money rebuying essentials that they were moving for us just so that we could live in our apartment until they arrived! We called them EVERY DAY for 18 days AFTER our move in day, asking where our things were and when we were getting it. At the beginning of every week they told us we would get our thing by the coming Friday. That coming Friday always came and left and when we would call we were told that no one in their office would have told us that our things were coming. They had no idea where our things were. After making a TON of calls, we discovered from the moving company dispatch that our things were just sitting in a storage unit in Dallas TX. We even called the DOT number that was on record for Interstate Relocation Services and the number went to someone's MOTHER. We even had to provide Moving Forward America the number to dispatch because they couldn't even get ahold of company they set us up with! 21 business days came and went and we still had no ETA on our things. We were told by Moving Forward that when our things did arrive, we would not have to pay the driver since they were so late. We were expressing our concern to Megan at Moving Forward America regarding if we were even ever going to get our things. For all we knew, they had been stolen. Megan ended up hanging up on us. Comforting and very professional, right? Our things finally arrived on June 25 at TWO IN THE MORNING. We were 25 days past (17 business days) when we were told our things were arrive. They had our things for a TOTAL of 39 days. And we still had to pay the driver. Moving Forward America stopped answering our phone calls BEFORE our things even arrived. We would call all day, every 15 minutes, and no one would answer. We even called them on a different phone after trying to call them on the one we normally used, and they answered the first ring. We were promised a refund by them, but how can we get our refund if they are not answering our calls anymore? Also, a bunch of our things came DAMAGED. Motorcycle, desk, dresser, and boxes were in shambles. Please, spend a little more money and go with a better company! They were a nightmare to work with!
Feb 22nd, 2020

My concern with this company is the poor service, poor communication, and unprofessionalism. To be charged an extra $1000 with all of these issues is unacceptable. This was my first long-distance move, and I have learned a lot, most importantly that I will never, ever be using Moving Forward America and the subcontractor American Family Movers (Atlanta, GA) again. There is very clearly a communication breakdown occurring between the two companies that neither party is working to address. My belongings were picked up in Nashville, TN, on 5/23 to ensure prompt delivery by 5/31 in Rochester, MN, just under 800 miles away. The week of the move, I called MFA customer service with specific questions on how to pack items like a bicycle and plastic bins that did not have lids. I was assured both of these items would be fine as they were. I got a call on Tuesday morning, 5/21, asking if my belongings could be picked up early. I was at work so I couldn't accommodate, and I told them I could be ready on Thursday, 5/23. On 5/23 I received a call that the movers would be there between 8-10 am. They did not arrive until after 11:30 am. I paid an additional $75 in boxes and packing fees. During the quoting process, I disclosed the amount of large furniture I have and provided an accurate estimate of how many boxed I'd have. For whatever reason, MFA's quote grossly underestimated the number of belongings I had. On moving day, I wound up paying an extra $900, in addition to the original estimate. However, I needed to move my stuff, and since it would arrive in a week (or so I was told), I figured I could deal with it. I called MFA customer service that day to share my experience, and they said they would send me an email with information to file a claim. The lead mover was incredibly kind and hard-working, and he assured me that he or someone from his company (American Family Movers) would give me an update on my things every 24-48 hours. This was not the case at all.By Wednesday, 5/29 I still hadn't received an email from MFA to file a claim, so I called customer service, and the rep told me I wouldn't be able to file a claim until my belongings arrived at their final destination. I also didn't get an update on the location of my things. On Thursday, 5/30, I got an update that my belongings were estimated to arrive on Saturday, 6/1 or Sunday, 6/2, and that I could expect a call from the driver. I flew from Nashville to Rochester on Friday, 5/31 and still hadn't heard from the driver. When I called for an update, I learned my belongings would be delivered early the following week. This was frustrating, but manageable since I'd packed an air mattress and a few necessities. I didn't receive any more updates the rest of the weekend. On Sunday, 6/3, I was told MFA would call me right back, but they never did. I received a call from MFA Monday, 6/4, and was told my belongings would be loaded no later than Tuesday morning, 6/4, with a delivery date of Thursday, 6/6. I called again Wednesday, 6/12 to see if my stuff was going to be delivered that day to both American Family Movers and MFA. MFA had thought that I would have heard from a driver by this time, but stated they would get in touch and have American Family Movers contact me. I received a call from the driver and was updated by the driver that my things would arrive that afternoon, and to the drivers credit he did update me when he was delayed. The unloading and unpacking process was fairly smooth, except that my apartment was more than 50 ft from the truck, so I was going to be charged for the long distance the drivers would have to use to deliver my belongings in order to get to the elevator. I, however, did not get a copy of this long-distance form at the time of pick up and was now facing another $150 charge. This is unacceptable. It is not OK that I spent an unforeseen $1,000 on the move and had to spend nearly two weeks in an empty apartment. I cannot reach Moving Forward America by phone anymore. States the person you are calling cannot accept calls at this time!
Jan 27th, 2020